Office.context.mailbox.getCallbackTokenAsync is failing with code 9018 'internal error has occured' about office-js

[ajays-msft]

@albaraks -

1. Are you using a vanity domain?
2. Is this a consumer account, or enterprise account?
3. Is this working on other platforms (Old Outlook, New Outlook, Outlook Mac, iOS, Android)?

[albaraks]

No, it’s a certified domain with proper SSL. It has been working for few years and recently stopped working. Consumer account No, all platforms have stopped working with same issue

On Wed, Feb 21, 2024 at 9:55 AM Ajay Suri ***@***.***> wrote: @albaraks <https://github.com/albaraks> - 1. Are you using a vanity domain? 2. Is this a consumer account, or enterprise account? 3. Is this working on other platforms (Old Outlook, New Outlook, Outlook Mac, iOS, Android)? — Reply to this email directly, view it on GitHub <#4156 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/AFPXU4NIJRGY2LCZVR3LF7DYUYYJJAVCNFSM6AAAAABDTNSB5KVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMYTSNJXGUZDGNJVGA> . You are receiving this because you were mentioned.Message ID: ***@***.***>

-- *Best,* *Ahmed* *Secure your emails and install Lockmagic browser extension <https://chrome.google.com/webstore/detail/lockmagic-gmail-extension/gmginoamabjegaokkopplmenagbgdojn?hl=en-US> to seamlessly send and open encrypted messages. * *Visit Lockmagic.com <https://Lockmagic.com/start.aspx> for more information.*

[ajays-msft]

@albaraks - Thank you for quick response. Can you please clarify what you mean certified domain? Does it mean a custom domain email which is powered by outlook.com behind the scenes?

[albaraks]

Certified domain means it’s our company domain name with proper ssl and we have apps registered in AAD . Like I mentioned, it was working just fine. The API getUserIdentityToken works by the way but not getCallbackToken The users email address domains are @hotmail.com and @outlook.com. Both don’t work. The email is not a custom domain address.

On Wed, Feb 21, 2024 at 10:06 AM Ajay Suri ***@***.***> wrote: @albaraks <https://github.com/albaraks> - Thank you for quick response. Can you please clarify what you mean certified domain? Does it mean a custom domain email which is powered by outlook.com behind the scenes? — Reply to this email directly, view it on GitHub <#4156 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/AFPXU4N3VT7T75YTDYQSYHDYUYZRTAVCNFSM6AAAAABDTNSB5KVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMYTSNJXGU3DINBQGU> . You are receiving this because you were mentioned.Message ID: ***@***.***>

-- *Best,* *Ahmed* *Secure your emails and install Lockmagic browser extension <https://chrome.google.com/webstore/detail/lockmagic-gmail-extension/gmginoamabjegaokkopplmenagbgdojn?hl=en-US> to seamlessly send and open encrypted messages. * *Visit Lockmagic.com <https://Lockmagic.com/start.aspx> for more information.*

[ajays-msft]

@albaraks -Re-stating my understanding.
Your company is the addin developer with custom domain @customdomain.com (or something like that).
Your users are add-in users who have @outlook.com @hotmail.com email and they use the addin. Your users are not enterprise users. They are consumer account users (means outlook.live.com)

Now, the question.

1. Is GetCallbackTokenAsync not working for you, when you use the addin with @customdomain.com ? OR
2. GetCallbackTokenAsync not working for your user when they are using the addin with @outlook.com ?

[albaraks]

Hi Ajay, The answer is # 2. It's not working for users with @outlook.com and @hotmail.com. Thanks & Regards

…

On Wed, Feb 21, 2024 at 8:26 PM Ajay Suri ***@***.***> wrote: @albaraks <https://github.com/albaraks> -Re-stating my understanding. Your company is the addin developer with custom domain @customdomain.com (or something like that). Your users are add-in users who have @outlook.com @hotmail.com email and they use the addin. Your users are not enterprise users. They are consumer account users (means outlook.live.com) Now, the question. 1. Is GetCallbackTokenAsync not working for you, when you use the addin with @customdomain.com ? OR 2. GetCallbackTokenAsync not working for your user when they are using the addin with @outlook.com ? — Reply to this email directly, view it on GitHub <#4156 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/AFPXU4PJ2GIOOYWYGUY5MFDYU3CHBAVCNFSM6AAAAABDTNSB5KVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMYTSNJYGY3TONRQGM> . You are receiving this because you were mentioned.Message ID: ***@***.***>

-- *Best,* *Ahmed* *Secure your emails and install Lockmagic browser extension <https://chrome.google.com/webstore/detail/lockmagic-gmail-extension/gmginoamabjegaokkopplmenagbgdojn?hl=en-US> to seamlessly send and open encrypted messages. * *Visit Lockmagic.com <https://Lockmagic.com/start.aspx> for more information.*

[albaraks]

Hi Ajay, Any progress on this?

…

On Wed, Feb 21, 2024 at 8:28 PM Ahmed T ***@***.***> wrote: Hi Ajay, The answer is # 2. It's not working for users with @outlook.com and @hotmail.com. Thanks & Regards On Wed, Feb 21, 2024 at 8:26 PM Ajay Suri ***@***.***> wrote: > @albaraks <https://github.com/albaraks> -Re-stating my understanding. > Your company is the addin developer with custom domain @customdomain.com > (or something like that). > Your users are add-in users who have @outlook.com @hotmail.com email and > they use the addin. Your users are not enterprise users. They are consumer > account users (means outlook.live.com) > > Now, the question. > > 1. Is GetCallbackTokenAsync not working for you, when you use the > addin with @customdomain.com ? OR > 2. GetCallbackTokenAsync not working for your user when they are > using the addin with @outlook.com ? > > — > Reply to this email directly, view it on GitHub > <#4156 (comment)>, > or unsubscribe > <https://github.com/notifications/unsubscribe-auth/AFPXU4PJ2GIOOYWYGUY5MFDYU3CHBAVCNFSM6AAAAABDTNSB5KVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMYTSNJYGY3TONRQGM> > . > You are receiving this because you were mentioned.Message ID: > ***@***.***> > -- *Best,* *Ahmed* *Secure your emails and install Lockmagic browser extension <https://chrome.google.com/webstore/detail/lockmagic-gmail-extension/gmginoamabjegaokkopplmenagbgdojn?hl=en-US> to seamlessly send and open encrypted messages. * *Visit Lockmagic.com <https://Lockmagic.com/start.aspx> for more information.*

-- *Best,* *Ahmed* *Secure your emails and install Lockmagic browser extension <https://chrome.google.com/webstore/detail/lockmagic-gmail-extension/gmginoamabjegaokkopplmenagbgdojn?hl=en-US> to seamlessly send and open encrypted messages. * *Visit Lockmagic.com <https://Lockmagic.com/start.aspx> for more information.*

[ajays-msft]

We are investigating this issue, and will provide an update when available.

[albaraks]

Hi Ajay, Any progress on this? Our clients are not unable to access the addin. Thanks for your help, Ahmed

…

On Fri, Feb 23, 2024 at 9:20 PM Ajay Suri ***@***.***> wrote: We are investigating this issue, and will provide an update when available. — Reply to this email directly, view it on GitHub <#4156 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/AFPXU4MBRXZYTPMSFFITSYLYVF2A3AVCNFSM6AAAAABDTNSB5KVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMYTSNRSGI2TSOBQHA> . You are receiving this because you were mentioned.Message ID: ***@***.***>

-- *Best,* *Ahmed* *Secure your emails and install Lockmagic browser extension <https://chrome.google.com/webstore/detail/lockmagic-gmail-extension/gmginoamabjegaokkopplmenagbgdojn?hl=en-US> to seamlessly send and open encrypted messages. * *Visit Lockmagic.com <https://Lockmagic.com/start.aspx> for more information.*

[albaraks]

Any update on this?

On Mon, Feb 26, 2024 at 10:35 PM Ahmed T ***@***.***> wrote: Hi Ajay, Any progress on this? Our clients are not unable to access the addin. Thanks for your help, Ahmed On Fri, Feb 23, 2024 at 9:20 PM Ajay Suri ***@***.***> wrote: > We are investigating this issue, and will provide an update when > available. > > — > Reply to this email directly, view it on GitHub > <#4156 (comment)>, > or unsubscribe > <https://github.com/notifications/unsubscribe-auth/AFPXU4MBRXZYTPMSFFITSYLYVF2A3AVCNFSM6AAAAABDTNSB5KVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMYTSNRSGI2TSOBQHA> > . > You are receiving this because you were mentioned.Message ID: > ***@***.***> > -- *Best,* *Ahmed* *Secure your emails and install Lockmagic browser extension <https://chrome.google.com/webstore/detail/lockmagic-gmail-extension/gmginoamabjegaokkopplmenagbgdojn?hl=en-US> to seamlessly send and open encrypted messages. * *Visit Lockmagic.com <https://Lockmagic.com/start.aspx> for more information.*

-- *Best,* *Ahmed* *Secure your emails and install Lockmagic browser extension <https://chrome.google.com/webstore/detail/lockmagic-gmail-extension/gmginoamabjegaokkopplmenagbgdojn?hl=en-US> to seamlessly send and open encrypted messages. * *Visit Lockmagic.com <https://Lockmagic.com/start.aspx> for more information.*

[ajays-msft]

The issue is now resolved. Please feel free to comment and re-open if you still see the issue, with specific repro steps.