Unable to publish manifest file - support URL is not accessible about office-js

[shanshanzheng-dev]

Hi @Rick-Kirkham Could you please help take a look this issue? Thanks.

[Rick-Kirkham]

Sorry, but this is not a documentation issue and I don't have the expertise to respond.

[smieszkowsk]

@shanshanzheng-dev any chance someone else can help with this please? Or is there any other way we can contact MS support?

[shanshanzheng-dev]

Hi @smieszkowsk, sorry for slow response. Could you please try to check following Microsoft article as reference with manifest.xml: https://learn.microsoft.com/en-us/office/dev/add-ins/develop/add-in-manifests?tabs=xmlmanifest?
After development, you can try to check this article to validate your manifest if working fine or not https://learn.microsoft.com/en-us/office/dev/add-ins/testing/troubleshoot-manifest.
Thanks.

[smieszkowsk]

We are familiar with those articles, it is not the first time we upload the manifest. The issue is that that support url used to work in the past and now we're getting this error. Is there any way someone from MS could verify what is blocking this validation? We don't think anything has changed from our side so it's difficult for us to understand the issue. Thanks

[akshayta23]

We looked into the issue and it seems like HEAD is not enabled in your support URL. Please enable it and resubmit the manifest. Your manifest should pass the Package Acceptance check.

[smieszkowsk]

Is it really required to have HEAD enabled? Due to our internal policy we are unable to just enable HEAD requests.

[akshayta23]

Yes, you would need to enable HEAD since this is a requirement from the marketplace. We understand that this might be a difficult change, but our internal policies require this for all offers to proceed with the submission. The Package Acceptance response also covers this requirement. Please let us know if you have any other questions.

[smieszkowsk]

Thank you, I'm checking with my team how we can resolve this.

[shanshanzheng-dev]

Hi @smieszkowsk Hope you get this issue fixed. I'll close this issue. If you still need assistance and we'll re-open the issue. we value your feedback. Thanks.