After publishing a new version on the partner center, user's Excel application crashes when attempting to update the add in about office-js

[microsoft-github-policy-service]

Thank you for letting us know about this issue. We will take a look shortly. Thanks.

[shanshanzheng-dev]

Hi @hdwatts Thanks for reporting. If possible, could you please provide a manifest file? Thanks.

[hdwatts]

@shanshanzheng-dev See below:
prod-manifest.xml.zip

[jargil]

@hdwatts - are you able to attach WinDbg to Excel and share the memory dump when it crashes?

[hdwatts]

@jargil If you can provide me with steps to install the prior version from the Microsoft store I can get that for you. Unfortunately, as of now our team has all updated so I do not have a machine to test an update with.

[jargil]

@hdwatts - thanks for getting back.

Could you confirm the following:

• The same machine that was crashing was able to update.
• Everyone in your team was able to update, so you don't have a repro anymore.
• Are you aware of anyone of your customers whose experiencing this problem?

Unfortunately, moving to prior versions is not a supported flow, and I cannot reproduce nor I'm aware of there being a general problem with updating of add-ins. Without a memory dump for this particular case I'll move ahead with marking this as not reproducible until we can capture more information.

[shanshanzheng-dev]

Hi @hdwatts, this issue should be fixed, hope you have got expected behavior. We'll closed this issue. If you have any question, please let us know. We value your feedback. Thanks.