When replying or forwarding an email, calling body.setAsync resets the email body twice about office-js

[akshayta23]

@Oleg-O Is this something your team can help with?

[hsptkt]

Hi @exextoc, this is actively affecting our customers using Outlook for Windows, and they're reporting disruption to their workflows. Please let us know if the team is able to revert this change to mitigate user pain. Thank you

[zhngx1]

@hsptkt @akshayta23 I cannot repro the issue. Do you repro it only when call body.setAsync after the body.getAsync? Can you repro with directly calling body.setAsync?

[bchen-hs-eng]

@zhngx1 We can repro this using Script Lab, and the javascript/html pair in the issue description consistently. It calls body.setAsync after the body.getAsync, which emulates our real production add-in's usages.

[bchen-hs-eng]

@zhngx1 Any updates on this issue? Here is a recording demonstrating this issue through the provided script lab snippets:

getsetbody_flicker.mov

[hsptkt]

@zhngx1 Could we please get an update on this issue?

[zhngx1]

@hsptkt , @bchen-hs-eng sorry for the delayed response. I tried it on build 17328. I can see the flickering but it does not set the body twice. Just want to confirm, is the issue about flickering or setting the body twice?

[hsptkt]

@zhngx1 The issue here is about how the flickering is causing a frustrating user experience (interfering with the customer's ability to start typing). It seems like a side effect of the body setting as @bchen-hs-eng highlighted in the example Script Lab, but we are specifically wanting to have the flickering fixed

[zhngx1]

@hsptkt May I ask why do you need to get the entire body and set it back? We are trying to see if we can provide any work around or better approach for your scenario while we investigating the issue.

[hsptkt]

Hi @zhngx1, this is still an issue for us. Our use case for get/setting the entire body is for grabbing & update link nodes in the body as the user is composing a message. Our expectation is one flicker instead of two flickers for the set.