Excel add-in not updating for some clients about office-js

[m-hellesen]

Hi there, thanks for reporting. For clarification: Are you reporting that the add in is not getting updated for some users? Or is this that the html is not updated? Can you provide more details about how the users are getting this blank screen? This is within the add in code, so I want to see how I can help.

[bferreira]

Hi, I don't have access to all the computers, but from the only one I could see, I didn't see any errors on the console.
I don't have access to the computer anymore but I can ask for a session.
What should I look for? Is there a way to force the update of all files?

[bferreira]

I got more screenshots from a client. I don't think they are getting the latest version of the add-in. Although it says it is:

When then install they get:

On the manifest I have all the urls authorized:

[m-hellesen]

Are you attempting to launch a dialog with your auth flow? Can you tell me how that flow works? What files do you believe are missing?

[bferreira]

No we don't attempt to launch the dialog.
Opening a separate window has been the issue.

We use https://auth0.com/docs/get-started/authentication-and-authorization-flow/authorization-code-flow-with-pkce
It is working fine in some machines, using different login methods (Microsoft, google, Email)
You can login yourself with your Microsoft account, you just won't get any data

[bferreira]

The only dialog window we have was because Microsoft made us support office online
When we get the callback from auth we do:

import { AuthIdentityService } from '../Utils/authIdentityService';

(() => {
  Office.initialize = () => {
    const authService = new AuthIdentityService();
    authService.loginCallback().then(() => {
      const isDialog = Office.context?.platform === 'OfficeOnline';
      if (isDialog) {
        window.location.href = '/excel-plugin/login.html';
      } else {
        window.location.href = '/excel-plugin/index.html';
      }
    });
  };
})();

But it does not get there.