Comments (5)
Hello @Benoit1980,
Thank you for your message. Could you please share the Merchant ID of your account? We will also need the latest error Logs generated from the plugin. To locate them go from your Prestashop dashboard to Advanced Parameters - Logs.
Kind regards,
Viva Wallet E-commerce Support Team
from api.
Hello,
Sure, please provide us with your email address so we can communicate securely the ids and log.
Thank you,
Regards,
Ben
from api.
Hello @Benoit1980,
You can contact us via Live Chat or share them to the following e-mail:
Please add the GitHub ticket number on the subject of the e-mail.
Kind regards,
Viva Wallet E-commerce Support Team
from api.
Hello @Benoit1980,
We just wanted to follow up on the reply we sent. We were simply wondering if you read our response since we did not get any emails.
In any case this ticket will remain active for at least 24 hours, so that you can come back if you wish.
However, if you have any questions, please don't hesitate to reply here and we'd be happy to help!
Kind regards,
Viva E-commerce Support Team
from api.
Hello @Benoit1980,
This ticket will close for now. Please don't hesitate to raise a new ticket if you need further assistance.
Kind regards,
Viva E-commerce Support Team
from api.
Related Issues (20)
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