Comments (10)
Hello @alin-hub,
Thank you for your message. Could you please contact us via our live chat option so we can further investigate the issue with more information?
Kind regards,
Viva Wallet E-commerce Support Team
from api.
Hello, thank you but the live chat only send me to the AI bot, unable to have someone
Edit: I figure out to speak to someone but by now no solution
from api.
from api.
Hello @alin-hub,
Thank you for your message. Please ask them to connect you with the ecommerce department. In order for us to investigate and guide you with your issue we need to have more info related to your account.
Kind regards,
Viva Wallet E-commerce Support Team
from api.
Hello,
I also face the same problem with woocommerce 9.0.2 and wordpress 6.5.5.
I have tried both plugins (Viva smart checkout & standard checkout ).
Standard checkout shows a message like the above screenshot that is incompatible with woocommerce.
Both plugins do not work on test mode and at live mode they redirect to viva payment environment, completes the tansaction but when they redirect back to wordpress they get a 404 despite the url seems right ( /success/?t=5be9005a-a120-4554-9580-e74dc6dd4f5b&s=7395980851272601&lang=en-US&eventId=0&eci=1 )
what should we do ?
from api.
Hello,
I also face the same problem with woocommerce 9.0.2 and wordpress 6.5.5. I have tried both plugins (Viva smart checkout & standard checkout ).
Standard checkout shows a message like the above screenshot that is incompatible with woocommerce.
Both plugins do not work on test mode and at live mode they redirect to viva payment environment, completes the tansaction but when they redirect back to wordpress they get a 404 despite the url seems right ( /success/?t=5be9005a-a120-4554-9580-e74dc6dd4f5b&s=7395980851272601&lang=en-US&eventId=0&eci=1 )
what should we do ?
Hello, the support team by chat they proposed me to get back to the validation system (the old one) instead off the new block system. I didn't do that beacause i'll loose the pickup possibility of the customer to retrive the order.
from api.
Hello,
I also face the same problem with woocommerce 9.0.2 and wordpress 6.5.5. I have tried both plugins (Viva smart checkout & standard checkout ).
Standard checkout shows a message like the above screenshot that is incompatible with woocommerce.
Both plugins do not work on test mode and at live mode they redirect to viva payment environment, completes the tansaction but when they redirect back to wordpress they get a 404 despite the url seems right ( /success/?t=5be9005a-a120-4554-9580-e74dc6dd4f5b&s=7395980851272601&lang=en-US&eventId=0&eci=1 )
what should we do ?Hello, the support team by chat they proposed me to get back to the validation system (the old one) instead off the new block system. I didn't do that beacause i'll loose the pickup possibility of the customer to retrive the order.
Hello,
You mean the checkout page with shortcode and not the blocks ? I have already done this because when I use blocks the viva payment option does not show at all. When I put the checkout page with the [woocommerce_checkout] it showing
from api.
Hello @alin-hub,
Our current plugin doesn't support Blocks. But our team is working in an updated version of our plugin that will support it. We don't have a ETA yet but you can check our release page for the latest updates.
Kind regards,
Viva Wallet E-commerce Support Team
from api.
Hello,
This ticket will close for now. Please don't hesitate to raise a new ticket if you need further assistance.
Kind regards,
Viva E-commerce Support Team
from api.
Hello,
There another problem beside the blocks incompatibility.
If we use a checkout page with the shortcode [woocommerce_checkout] , it redirects to vivawaller payment processor, it does the transaction fine BUT when it redirects to wordpress again, wordpress replies with 404 error page
from api.
Related Issues (20)
- Magento 2.3 Module HOT 2
- API Documentation missing responses HOT 1
- REFUND_SERVER_ERROR (-23) when refunding a payment through Android HOT 2
- Pass Unlock PIN through Android Intent for Refund HOT 1
- No Multiple Source Code HOT 2
- No webhook delivery! HOT 3
- Retrive list of transactions HOT 3
- Whitelist the Viva addresses (not updated) HOT 1
- Vivawallet smart checkout plugin hasn't been tested with the last 3 major wordpress versions HOT 2
- Woocommerce thank you page is showing not found HOT 3
- Viva Wallet public key HOT 4
- Ροή διασύνδεσης cloud erp με viva.com terminal HOT 2
- Nem sempre funciona a comuninção de sucesso da transação HOT 4
- POST to /connect/token throw 403 HOT 3
- Woocommerce plugin / Cancel payment shows as Pending payment order HOT 2
- Bad Request (400) - Authentication Authorization Amount Discrepancy HOT 2
- Viva smart checkout slow with errors HOT 4
- Transactions with Counterpart = null and UserDescription = null HOT 9
- Smarty error in 1.6 versions HOT 2
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from api.