Outlook add-in is not opening for some users in new Outlook for Windows UI about office-js

[rajjha-msft]

Hey @gs-schaurasiya

Can you share a video of the repro ?
Do you see any error in the console when you click the add-in ?
Is this a transient issue, happens once in a while ?

[gs-schaurasiya]

Hi @rajjha-msft

• I am attaching the video but it needs to be protected as its our customer shared video and also we are not able to reproduce this issue.

• For the console error we will be requesting a call with our customer and will look for it.

• This issue is consistently happening with some of the users who are using new outlook but there are some other users as well who are using new outlook but not facing this issue at all.

video.mp4

[anjalitp]

@gs-schaurasiya Could you please share network logs as well? Steps to gather network logs: Collecting log files for Outlook Add-ins issues · OfficeDev/office-js Wiki (github.com)

[gs-skujala]

@anjalitp I am sharing the network calls and console logs here
GSAssistNW.zip
GSAssistConsoleLogs.log

Since there were so many network calls we observed,
We cleared everything and again saved the calls and logs that occurred after we tried to open our Add in where are provided below.
GSAssistConsoleLogs2.log
GSAssistNW2.har.zip

Please help us with this issue since our clients are blocked