Outlook add-in is not opening for some users in new Outlook for Windows UI about office-js

[gs-skujala]

@Swathy-Mothilal I can confirm that the logs and network calls are recorded from the user who is facing the issue.
Our user has confirmed that they are facing this issue for 2 out of 4 add-ins that they have installed.
I've requested the user to check 'Optional Connected Experiences' is enabled or not and I will update here as soon as I here from them.

[illing2005]

Could be related to this issue:
#4583

Are you using mailbox.getUserIdentityTokenAsync?

[gs-skujala]

@illing2005 Our add-in assets and code does not even load in the first place so it can even execute the officeJS APIs.

We generally use mailbox.getUserIdentityTokenAsync method somewhere inside our code but since the add-in related JS files does not load to begin with, we do not think our issue is related to 4583

[Swathy-Mothilal]

@gs-skujala, can you confirm if the network logs are from the bug reproduction case? We are not seeing any indications of failure in them.

Also, could you confirm whether other add-ins are functioning correctly on your end and check if 'Optional Connected Experiences' is enabled? For more information, please refer to this link: https://learn.microsoft.com/en-us/deployoffice/privacy/optional-connected-experiences.

[microsoft-github-policy-service]

This issue has been automatically marked as stale because it is marked as needing author feedback but has not had any activity for 4 days. It will be closed if no further activity occurs within 3 days of this comment. Thank you for your interest in Office Add-ins!

[microsoft-github-policy-service]

This issue has been closed due to inactivity. Please comment if you still need assistance and we'll re-open the issue.