Framework Version 1.0

Create ticket option exist on an agent panel even if an agent doesn't have rights to create a ticket.

Precondition
Version- master

How to reproduce

• login with customer account

Additional context

Issue found on Article Text Editor

Description:

When publishing an article which includes text with bullet list getting change in blue color instead of no color should be set until we set.
get more help with attached screenshot https://prnt.sc/pk0l6c

Bug: when customer added reply to ticket and description of thread contains spaces then thread look like ;

Framework version: 1.0

Knowledgebase permission is not assigned to agent still folder, article and categories show on agent panel.

Here are Privileges Which is not assigned to agent

Agent Panel

Test Scenario

1. customer login to their panel for ex:having name : vaishali
2. customer view their ticket and change the ticket id of other's customer in URL to access other's ticket

Test Case Result :

Customer is able to access other's ticket

Customer submit reply as : submit and close but ticket status not change to close

Version Release 1.0.2

No of articles show wrong at knowledgebase, list of the draft article gets count also.

Please check

Description
WebProfile reports a Doctrine Entities Mapping error on KnowledgebaseWebsite#website

How to reproduce
install current community-skeleton
signin member area
look in the webprofiler

Possible Solution

Additional context

Error

Webkul\UVDesk\SupportCenterBundle\Entity\KnowledgebaseWebsite

The  association  Webkul\UVDesk\SupportCenterBundle\Entity\KnowledgebaseWebsite#website  refers to the inverse side field  Webkul\UVDesk\CoreFrameworkBundle\Entity\Website#website which does not  exist.

Versions

uvdesk/api-bundle                         v1.0.2  Easily integrate with your community helpdesk system using the uvdesk api bundle.
uvdesk/automation-bundle                  v1.0.7  UVDesk Community Helpdesk Automations Bundle
uvdesk/composer-plugin                    v1.0.1  Generic purpose composer plugin to auto-configure your packages
uvdesk/core-framework                     v1.0.12 UVDesk Community Helpdesk Core Framework Bundle
uvdesk/extension-framework                v1.0.4  UVDesk Community Helpdesk Extension Framework Bundle
uvdesk/mailbox-component                  v1.0.9  The Mailbox component provides tools that allows your helpdesk to process tickets from multiple email sources.
uvdesk/support-center-bundle              v1.0.8  UVDesk Community Helpdesk Customer Support Center Bundle

Description

Testing Version 1.0.4

1. Folder image update
2. View relative category then observe issue as shown below

Category is listed as draft : Still shows at knowledgebase

1. Category view:

2. Knowledgebase view :

3. Click on the Category :

Category should not be enable at knowledgebase if it's listed as draft.

Description
contact us form is not working

Preconditions
Version- master

How to reproduce

• At helpdesk front page, click on contact us button to create ticket

Additional context

Image issue : Missing folder images at front panel :

Framework Verison: 1.0

Description: Agent Image is not showing inside initial ticket thread.

Steps to Reproduce:

1. Agent create a ticket on behalf of the customer from their own panel
2. Check at ticket page at initial thread customer image is showing instead of agent profile.

Description

Description
Besides CTRL-R, it would be nice to have a soft (ajax) refresh button for the threads list.
Maybe a global toggle to auto refresh any kind of new messages/notification.

Example

• John (manager): Bob, have you processed all your messages ?
• Bob (junior staff member): well yes nothing on my screen boss !
• John (manager): Have you refresh your page ?
• Bob (junior staff member): ...

checkbox is not working which disallow the user to access knowledgebase website
if I disable this option, still user access website.

Description

Actually seems there is no way to insert HTML elements on the Knowledge base

Add support for HTML in the editor or articles cannot have HTML element.

Description
video link is always removed from the article

How to reproduce

• go to the article
• In tinymc editor, click on add media and provide video link

Additional context
link is removed and unable to attach media

For all these attached file, name are not shows :

Description
date icon should appear in a broadcast message date field

Bug : If tags are not available with the article details , then cancel button also not shown.

Agent name is not fetched in customer panel
This issue was fixed in 1.0 #89 pull request.

When clicks on forgot password link for agent and customer perspective

Redirect to the common controller
prefix should not be shown in URL as well as on receiving link on mail

1. Drop downlist should also open when click on anywhere on submit button

2. Also when submit blank reply by click on submit and close then confirm dialoge box will be open instead giving an warning message as "field is mandatory "

Customer search for article : Not redirect to knowledgebase for searched keyword

All popular article are not listed on knowledgebase

Layout theme: popular article

Fix issue for the following

1. Article marked as starred, even when from admin panel an article is not marked as starred
   for layout masonry and folder view.

Attachment added in ticket reply by admin :

Attachments shown by customer on same ticket 👍

1. Some attachment are missing with same ticket at customer panel :
2. also same on customer email

Description
In the article section, an option to upload an image from the local system is not available.

expected result

Description
Getting an exception while viewing categories/folder/articles at the backend

Precondition
Version- master

How to reproduce

step-1 Login as admin account
step2- Open either category, folder, article list

Additional context

Bug report

If you click on cookie consent link on the footer from a mobile device the pop is not well showed

Description

Framework Version 1.0.0

Profile is hidden back over by drop-down container as shown in screenshot

Profile image set by login to customer panel
Get exception : Notice: Array to string conversion

Description
add image upload icon in tinymc editor for articles

Precondition
version- master

How to reproduce

• go to the article edit page and try to upload images

Additional context

Description
disable back date

Case 1: Customer create ticket for admin
Case 2: Admin check the ticket , which contain that customer thread

Bug : Admin notify bug that system written in place of customer_name

Framework version 1.0

Follow to Reproduce the error:

• View Article on request url http://localhost/uvproject/uv_helpdesk/public/en/blog/{article_slug}

Bug report

Issue Description

Customer side
Ticket seing from a mobile miss the right mobile menù, the menù is present but not visible.
If the user click on the right a menù with also the login and contact button is showed but in the open source there is no visible button on top right.

Operator side:
If a ticket is opened no three dots menù for delete the ticket and do other action are showed, in mobile.

Ticket create from knowledgebase :

Get Exception below :

Description
folder name UI issue in the article list

How to reproduce

• add the folder which name at least contains more than 3 words
• add folder and category in the article
• click on article
• check the folder name in the left sidebar at article list

Possible Solution
in category list it's fine

Additional context
In the article list, layout issue exists

Description

collaborator added in ticket then collaborator receives an account creation email by which he set password and login to the support panel.

Additional context

Thread content at admin panel :

Thread content at customer panel :