customer reply to existing ticket using mail id and attachment

At admin end : ticket is not open

When user moves towards Knowledgebase then get no image found in place of wide logo

Please check when setup super admin credentials following fields shows the warning before filling

any value in that fields as mention below :

Steps which i follow to configure mailbox: -
Configure mailbox:
Swiftmailer.yaml -->
swiftmailer:
# url: '%env(MAILER_URL)%'
# spool: { type: 'memory' }
mailers:
textkumar:
transport: gmail
username: [email protected]
password: *****

uvdesk.yaml--->

Configure your mailboxes here

mailboxes: 
    textkumar:
        name: Sample Mailbox
        email: [email protected]
        enabled: true
    
        # [SMTP] Outgoing mail server
        # Swiftmailer smtp mailer to use for sending emails through on behalf of this mailbox
        smtp_server:
            mailer_id: textkumar
    
        # [IMAP] Incoming mail server
        # IMAP configurations to use for fetching emails from mailbox
        imap_server:
            host: '{imap.gmail.com:993/imap/ssl}INBOX' 
            username: [email protected]
            password: *****

Run command:
$ php bin/console uvdesk:refresh-mailbox [email protected]

BUG: no ticket found

Description:
When search for a categories from dashboard search bar, click on categories then redirect to home page instead of redirect to categories page.

When comes issue : search for categories in search bar at dashboard and click on that

Actual Result : Redirect to wrong page

Excepted Result: should redirect to categories list

Make all the fields required while saving super admin information

If click on ticket thread #3 then ticket URL visible

No validation is there in the body of saved replies

Here, when search tickets , i also get task in the search bar which need to be removed

If template is selected for user : then placholder must shown only for user releted but here ticket related placeholder also showing

@akshaywebkul
Issue Facing for the following case

Case : When create a new uvdesk open source project by given command
$ composer create-project uvdesk/community-skeleton helpdesk-project --stability dev

When run project then following links not worked

1. Ticket Create
2. Create Workflow
3. Edit Admin profile

Bug Found

customer not receiving welcome mail for uvdesk and account is activate and password setup information
even workflow is setup there :

Check links for the following bundles :-
UVDeskCoreBundle
UVDeskAutomationBundle
UVDeskSupportCenterBundle
When click on the link below :

Get the error :

No zip found when ticket create by attaching single zip

add user in cc/bcc :

When submit this reply then user added in cc/bcc not get added.

When the host name given wrong then it will not get verify and proceed further without checking unauthorized values.

Check the ticket type when create with same name

When reply to ticket by attaching zip files

Check notification message while update ticket type :

Create project by using this command : composer create-project uvdesk/community-skeleton helpdesk-project --stability dev

show the error in console

customer create ticket by following information

At admin end no document found attached with ticket :

Case 1 : Install a new project
Case 2 : Run a project on a localhost:8000/setup/

Exception occur :

Resolve this bug by update following file :

To find article by login to customer panel, unable to find given article below :

When click on a ticket bar given below, to get all ticket then got the error :

Error comes :

if proceed by giving invalid database name then some valid warning message should be given to user to indicate that your database not get configured.

Test scenario :-

1. Customer create ticket by using mail id
2. Agent receive ticket at their dashboard
3. When agent add reply to that ticket , customer will not get any mail

Bug :- customer is not receiving mails on their mail id

uvdesk shows the icon with replies and timestamp at customer panel

open source project these icons are missing

Can a member login to the panel, from knowledgebase :

Bug : When checkbox is checked , no tickets get selected at ticket list

When i create ticket at customer panel , observed that popup shown like :

As i setup my project and click on customer and agent list, which are not open due to have Full Group Join By query which i need to remove manually from database.

What happens when click on update button

XSS script : <script> alert("hacked") </script>
Apply script : Customer name with ticket detail
Bug: script run by showing data having in alertbox

Step3: Get the scripted popup

please check all the input fields as i have store the script in tag of the article section
which cause the issue

issue found when create new email template :

What's the problem (or question)?
When update profile of agent/customer by invalid File format(.tiff , .pdf , .html) rest all are mention,then no warning message shows for the invalid image and profile get updated successfully.
Get Hint

When attach a file with reply in any ticket and download that files, than get error :

Eroor : Missing directory

As task is not in this project so no need to have attached task :

** delete one ticket which is in answer status currently :**

Now it should be move in to trashed :

if member prefix : //mm
customer prefix : //cm
it will get accepted but the suggestion is double or triple /// not allowed in URL

If in productivity section, prepared response is given
then it must available in ticket detail for applying it into specific ticket. i.e;

minimum password length (must contain 8 character) should be specify, When save super admin credentials , as at admin panel also have same.

Found Vulnerability in the following page :
Script used : "<script>alert(1)</script>"@gmail.com

1. ticket create from admin panel :- email field
2. customer profile update :- email field
3. Agent Profile :- email field
4. update customer information from ticket list :- email field do not have any validation

When re setup existing project by changing website configuration details but not install the migrated tables again , still website configuration details saved in files by new values and unable to login to dashboard using old values.
Getting error:

The ticket detail of admin

Test Case: login to agent panel
Bug:
The agent can also view all the ticket of admin which is not right ,only agent have privileges to access the ticket which was assigned to that agent,not all.