saineshwar / quickdesk

The help desk software for small companies which are into customer support. Developed in ASP.NET MVC | SQL Server.

QuickDesk

The help desk software for small companies which are into customer support.

VueTicket is New Version of QuickDesk

https://github.com/saineshwar/VueTicket

Project is Developed in ASP.NET MVC with SQL Server Database

License

An alternative Commercial License can be purchased for projects and applications requiring support. Please visit https://tutexchange.com/free-open-source-projects/free-help-desk-software/ for details.

Credentails

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Video (To Watch Click on Images given below)

Features

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• Login
• Create User
• Create Ticket
• Dashboard with Status Counts
• View All Tickets
• Ticket History
• Knowledgebase
• Delete & Restore Ticket
• Replying on Ticket
• Reports
• Escalation
• Notification
• Masters
• View All Roles
• Managing Menu Category,Menu,SubMenu
• Adding and Managing Users (Users, Agent, Agentadmin, Hod, Admin)
• Setting up SMTP
• General settings
• Adding Holiday and Managing it
• Configuring Business Hours
• Assign Category and Business Hours to AgentAdmin & HOD
• Configuring SLA policies
• Setting Default Ticket Count for Agents and Auto Closing Ticket Hours
• Managing Cache
• Auto process of ticket Allocation , Notification ,Overdue,Escalation,Closing

Roles

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User Role

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Agent Role

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About Platform Used

Entire Application using Microsoft visual studio 2015 with SQL Server 2019. Frame worked used is ASP.NET MVC 5 and language is C# and Dapper, Entity Framework as ORM and Repository Pattern. Microsoft visual studio 2015 with Update 3.

Link to download VisualStudio

https://www.visualstudio.com/vs/older-downloads/

Link to download Microsoft SQL Server 2019

https://www.microsoft.com/en-us/sql-server/sql-server-downloads

External packages which are used in this Project

1. AutoMapper
2. CaptchaMvc
3. ELMAH
4. EPPlus
5. Unity
6. Unity.Mvc
7. EntityFramework
8. Bootstrap

Design Templates

https://colorlib.com/polygon/gentelella/

Encryption Library

1. SHA512
2. AES

Project Documents with Screen

Project Description Document

SuperAdmin Document

Admin Document

Agent Document

AgentAdmin Document

HOD Document

User Document

quickdesk's Issues

How can we get the database script ?

Confirm Email Not Working

After the process of Signup. Confirm email Page is giving "Hmmm… can't reach this page"

stored procedures

Good afternoon,

May you provide the stored procedures script?

Database & Application order

Hello I would like to order a database and application.
I have already send an email to [email protected] and [email protected] and contacted you via Skype.

Let me know how can we proceed with this.

My email is [email protected]

Need database script.

Hi,

Need database script. I have already sent a mail to [email protected] for the link and waiting for your response.

Can you please look into this and do the needful.

-Praveen Prakash

Database seems to be missing

I was just touring around the application and just found out the database was missed out in the commit...

Uanble to start application

Getting following exception on starting code after changing web.config connection strings.

System.InvalidOperationException: An error occurred when trying to create a controller of type 'TicketManagement.Controllers.LoginController'. Make sure that the controller has a parameterless public constructor.

Import Database script error

I'm receiving and error while trying to import TicketScriptDB.sql to the SQL 2019 database.
Before Creating database i have created SQL Job Store Procedures.

The module 'USP_AssignTickets_Job' depends on the missing object 'Usp_InsertintoTicketStatus'. The module will still be created; however, it cannot run successfully until the object exists.
The module 'USP_AssignTickets_Job' depends on the missing object 'Usp_InsertintoTicketStatus_Custom'. The module will still be created; however, it cannot run successfully until the object exists.
The module 'Usp_AssignTickettoAgent' depends on the missing object 'Usp_InsertintoTicketStatus'. The module will still be created; however, it cannot run successfully until the object exists.
Msg 207, Level 16, State 1, Procedure Usp_InsertAttachmentsDetails, Line 10 [Batch Start Line 6779]

Invalid column name 'AttachmentBytes'.

Need Database Script as well

Can I be sent the database script? Why is it not in the repository? My email address to which to send it is [email protected].

Asking for database script

Hello,

I sent you a request for information on the purchase price of the database on your email address [email protected].

Could you please take the time to answer me?

Best Regards,

Mohammad Ebrahim

How much is the database?

Database Script

Hello,

I sent you a request for information on the purchase price of the database on your email address [email protected]

Could you please take the time to answer me?

Best Regards,

Recep

Issue while creating a new ticket with demosupportagent

Issue while creating a ticket with demosupportagent

In TicketAgentController
Method public ActionResult Create(TicketsViewModel ticketsViewModel)

Thow expeption: Procedure or function 'Usp_InsertintoTicketStatus' expects parameter '@CurrentDate', which was not supplied.

Asking Databse Order

Hello,

I sent you a request for information on the purchase price of the database on your email address [email protected].

Could you please take the time to answer me?

Best Regards,

Benoit

DB Request 4 QuickDesk

Hello,

I sent you a transaction through PayPal that done for DB to email address [email protected]

Can you check your email and share DB with me.
My email: [email protected]
Best Regards,

Nizar Yamani

Required Database

Since, receipt of Code, need database for testing, what is the cost of the same.
please share on [email protected]

Database script

Hi,
can you send me database creation scripts?
Thank you

Databse

Hi
Source code does not contain database.Please provide database.

asking database order

Hello,

I sent you a request for information on the purchase price of the database on your email address [email protected]

Could you please take the time to answer me?

Best Regards,

babar