ronaldpim / generic-ivr-prompts

Generic IVR prompts

generic-ivr-prompts

Generic IVR prompts

Generic US-English IVR Voice prompts for usage with PBX/IVR systems. All files are in WAV (Microsoft) signed 16-bit PCM.

Scripts

Welcome Greeting

[1-second pause] This call may be monitored or recorded for quality assurances purposes. For sales, press one. For support, press two. For billing, press three. If you know your parties extension you may dial it now. For the operator, press zero. [5-second pause]

##Available Agents Greeting

Transferring your call to the next available representative. **

##Waiting Message

All of our agents are currently unavailable. Please hold and we will answer your call as soon as possible.

##Voicemail / Not Answered Message

All of our agents are currently unavailable. Please leave your name, company, number, and a brief message and we will return your call as soon as possible.

##Outside Business Hours Message

You have reached us outside of our normal business hours. Please leave your name, company, number, and a brief message and we will return your call as soon as possible.

##Delay Announcement Message

All of our agents are currently unavailable. Press 1 to leave a voicemail, press 2 to request that the next available agent call you back or remain on the line if you would like to continue to hold.

##Full Waiting Queue Message

We are currently experiencing high call volume. Please leave a message with your name, company, and phone number and we will return your call as soon as possible.

##Queue Callback Message

Your place in the waiting queue has been reserved. The next available agent will call you back. Goodbye.

##Unsuccessful Queue Callback Message

Please leave your name, company, number, and a brief message and we will return your call as soon as possible.

##Max Wait Time Reached Message

All of our agents are currently unavailable. Please hang up and try your call again. Goodbye.

##Intelligent Reconnect Prompt

We noticed you were just disconnected, so we're sending your call to the top of the queue. Press 1 to go to the main menu instead.