rodrigopalhares / ticket_field_manager_app

An app to require/hide/disable fields in your agent interface.

⚠️ Use of this software is subject to important terms and conditions as set forth in the License file ⚠️

Ticket Field Manager

An app to require/hide/disable fields in your agent interface.

Available Fields

• brand
• requester
• assignee
• collaborator
• sharedWith
• status
• ticket_form_id (the ticket form dropdown)
• tags
• type
• priority
• problem
• custom_field_ID (Example: custom_field_1234)

You can also hide/disable options for a given dropdown field. Here's some examples:

• status.pending
• custom_field_23049272.third_option
• assignee.21312636 (21312636 is the ID of a group)
• assignee.21312636:422450083 (21312636 is the group ID and 422450083 is the user ID)

By downloading this app, you are agreeing to our terms and conditions