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Basecone login 504 error - The request could not be satisfied

I just tried to login in to Basecone, it failed with the following error:

504 ERROR

The request could not be satisfied.


CloudFront attempted to establish a connection with the origin, but either the attempt failed or the origin closed the connection. We can't connect to the server for this app or website at this time. There might be too much traffic or a configuration error. Try again later, or contact the app or website owner.
If you provide content to customers through CloudFront, you can find steps to troubleshoot and help prevent this error by reviewing the CloudFront documentation.


Generated by cloudfront (CloudFront)
Request ID: jlWeGfiKFores4J0YfNWQgnRXqWYQDWYSFLA1QIJ-DUK5b_jBz4A_A==

Schermafbeelding 2022-07-07 om 19 42 44

E-mails with a PDF and a XML (UBL) attachment result in error message

From our accountant, who advised us to use Basecone 🤡, we always receive invoices by email with 2 attachments:

  • 130233.pdf
  • 130233.xml

Schermafbeelding 2022-07-28 om 13 15 20

We always automatically forward these emails to our Basecone email address, but unfortunately Basecone cannot handle this 😢.

Het door u aangeleverde document wordt niet ondersteund.

Schermafbeelding 2022-07-28 om 13 22 09

https://support.basecone.com/nl/articles/633128-aanleveren-en-verwerken-van-facturen-in-ubl-formaat

Indien jouw factuur is opgemaakt in een UBL-versie, die niet door Basecone kan worden geaccepteerd of indien het UBL-bestand incompleet is, dan geeft Basecone de foutmelding 'Mislukt: Het door u aangeleverde document wordt niet ondersteund'.

However, as a user, you have no idea what's going on, and why not just grab the PDF in this situation?

Mouse click on document to book is not always working

When a click on a document on the https://secure.basecone.com/document/index screen it's not always responding to the click. I couldn't figure out why this is going wrong, so I recorded a video of my screen to make it clear. The video clearly shows my mouse click and that the application does not always respond

Schermopname.2022-07-20.om.14.50.42.mov

While using Basecone this is annoying, the application just doesn't run smoothly this way.

After booking the next document is not always loaded

Normally, after posting a document, the next document is always loaded automatically. Somehow this doesn't always work and the preview of the document remains empty. This seems to happen quite randomly. I was able to capture it now and saw the following error in the console:

Failed to load resource: the server responded with a status of 400 ()

Schermafbeelding 2022-07-20 om 15 34 43

It was a request to the following URL endpoint:
https://public-apigateway.basecone.com/document-converter/api/documentconverter/

Command (or control) click on blue `Boek` button not working

I use command () (on Windows ctrl) + click a lot to open webpages in a new web browser tab. If i command () + click on the blue Boek button the document to book is not opened.

Schermafbeelding 2022-07-06 om 14 16 53

Schermafbeelding 2022-07-06 om 14 18 21

That is very inconvenient and in a modern web application you can expect this to work just fine in my opinion.

I also assume that the console error messages are not intended.

Uncaught TypeError: Cannot read properties of null (reading 'access_token')
    at HTMLDocument.<anonymous> (Booking?DocumentId=4a964781-1769-44ea-bcaa-81efecfcfc97&CompanyId=2ed4c8ee-3748-48c7-8e54-cf0d9374da25&From=DocumentsList:532:74)
    at h (vendor.min-e8ec70d6.js:16:9166)
    at Object.fireWith (vendor.min-e8ec70d6.js:16:9930)
    at Function.ready (vendor.min-e8ec70d6.js:16:3962)
    at HTMLDocument.a (vendor.min-e8ec70d6.js:16:8637)
    at HTMLDocument.nrWrapper (Booking?DocumentId=4a964781-1769-44ea-bcaa-81efecfcfc97&CompanyId=2ed4c8ee-3748-48c7-8e54-cf0d9374da25&From=DocumentsList:13:30230)
Booking?DocumentId=4a964781-1769-44ea-bcaa-81efecfcfc97&CompanyId=2ed4c8ee-3748-48c7-8e54-cf0d9374da25&From=DocumentsList:13 Uncaught TypeError: Cannot read properties of null (reading 'access_token')
    at initializeComments (Booking?DocumentId=4a964781-1769-44ea-bcaa-81efecfcfc97&CompanyId=2ed4c8ee-3748-48c7-8e54-cf0d9374da25&From=DocumentsList:392:78)
    at Booking?DocumentId=4a964781-1769-44ea-bcaa-81efecfcfc97&CompanyId=2ed4c8ee-3748-48c7-8e54-cf0d9374da25&From=DocumentsList:440:17
    at nrWrapper (Booking?DocumentId=4a964781-1769-44ea-bcaa-81efecfcfc97&CompanyId=2ed4c8ee-3748-48c7-8e54-cf0d9374da25&From=DocumentsList:13:30230)

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