optivertimall / python-servicenow

Python Library to interact and manage the ServiceNow database

Python ServiceNow

This is a Python Library to interact and manage the ServiceNow database via JSON web service.

Installation:

Using dpkg

$ dpkg-buildpackage -us -uc -rfakeroot
$ dpkg -i python-servicenow-<version>.deb

Using setup.py

$ python setup.py build
$ python setup.py install

Using pip

$ pip install servicenow 

Usage:

Example

#!/usr/bin/python

from servicenow import ServiceNow
from servicenow import Connection

conn = Connection.Auth(username='edsu', password='bele', instance='servicenowsubdomain')
inc = ServiceNow.Incident(conn)
srv = ServiceNow.Server(conn)
grp = ServiceNow.Group(conn)
chg = ServiceNow.Change(conn)
tkt = ServiceNow.Ticket(conn)

# Custom table
custom = ServiceNow.Base(conn)
custom.__table__ = "custom_table.do"

machine = srv.fetch_one({'name': 'machine0001'})
print machine

inc = inc.fetch_one({'number': 'INC123456'})
print inc

group = grp.fetch_one({'name': 'MY-Team'})
print group

changes = chg.fetch_all({'cmdb_ci': machine['sys_id'], 'review_status': 3})
print changes

# list only sys_ids
changes = chg.list({'cmdb_ci': machine['sys_id'], 'review_status': 3})
print changes

ticket = tkt.fetch_one({'number': 'TICKET0185412'})
print ticket

# Creating a new ticket based on another one
del ticket["number"]
new_ticket = tkt.create(ticket)
print ticket

Dependencies:

• python-requests
• python-redis

Contributors:

• Juliano Martinez (ncode)
• James Stewart (amorphic)
• Willian Molinari (Pothix)
• Francisco Wagner Cunha Freire (wgrcunha)