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The Warranty Repair Response Outlook Mail add-in was a demo that Steve Lasker put together for TechEd 2014.
This demo highlights how to show a Task pane in a mail based on finding the customer by the e-mails TO: and look up the customer in the third party sales system. In the task pane it pulls the information about that customer and gives them the ability to add a button to inject this information into the reply for the e-mail.
It highlights the power of building a Outlook Mail add-in in Visual Studio 2013.
You can view Steve's video here https://channel9.msdn.com/Events/TechEd/NorthAmerica/2014/DEV-B319#fbid= at 29 minutes in.
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