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EsterBergen avatar EsterBergen commented on August 10, 2024

@AkhileshShah-MS - Can you look into this? It looks like there is a bug between AppSource Updates and hosts.

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AkhileshShah-MS avatar AkhileshShah-MS commented on August 10, 2024

Hi @vanhock! Thanks for reaching out. A few quick questions for me to understand the issue better.

  • Was the app acquired by used from in-client store, or was it deployed to them admin admins?
  • Is the expectation that the update should be automatically available to the user or user should have a way to update to new version. And the issue is that both the options are not working correctly right?
  • Is the upgrade to new version not available only in Powerpoint mac, or it not available in Windows and Web version of PowerPoint too?
    Thanks!

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