Custom function "error installing functions" via Admin Managed. Working on Local and Sideload about office-js

[mowglimecha9]

We will try to upload the add-in again and check and let you know. But whats the correct way of doiing it in admin managed? should we delete and upload? or replace will do?

[shanshanzheng-dev]

Hi @mowglimecha9 Thanks for reporting this issue. Could you please share us the manifest? We're trying to repro and look into this issue.

[mowglimecha9]

Sure. This is the manifest! @shanshanzheng-dev
This is the one we uploaded in admin-managed
manifest.xml.zip

[shanshanzheng-dev]

Hi @mowglimecha9 Thanks. We'll be looking into this issue. We'll report back if we have a suggestion for you.

[mowglimecha9]

@shanshanzheng-dev Thanks for the help. We are getting ready for a release in appsource as we speak.

[XuanZhouMSFT]

Hi @mowglimecha9, thanks for waiting. I try to deploy the add-in you provided via Admin Managed but found it works as expeted. Below are some snapshot:


So it seems it runs into some specific situation in your environment. Could you help try to clear local cache and try again? Please refer to this link: https://learn.microsoft.com/en-us/office/dev/add-ins/testing/clear-cache#manually

Also, I see the add-in is still under implementation, so I guess is it possible that you install your add-in twice(sideload and admin managed) in your environment and it causes some name conflict? If that is the case, I'd suggest you keep only 1 manifest in your environment either sideload or admin managed.

[mowglimecha9]

@XuanZhouMSFT Thanks for the reply! We've tried everything and even cleared cache and also we made it so that we have one manifest.

But still getting "Error Loading functions"

[XuanZhouMSFT]

Sorry to hear that. We tried your add-in both in Win32 Excel(17726.20078) and MAC Excel (16.86), and they both works well. :(
Could you help to provide more information for us to continue the investigation?

[XuanZhouMSFT]

I didn't do that before. But perhaps do a delete first and clear cache may help to avoid some cache problem?

[mowglimecha9]

if [ -d ~/Library/Containers/com.Microsoft.OsfWebHost/Data/ ]; then
 rm -rf ~/Library/Containers/com.Microsoft.OsfWebHost/Data/
fi

# Additional cache locations (uncomment if needed)
rm -rf ~/Library/Containers/com.microsoft.excel/Data/Library/Caches
rm -rf ~/Library/Containers/com.microsoft.excel/Data/Library/Application\ Support/Microsoft/Office/16.0/Wef

`
We are running this command everytime we run our add-in 

This is on MAC btw