Add-In TaskPane cannot be opened after x time about office-js

[ajays-msft]

@JordanBCX - I downloaded the harfile. You can revoke my access to the repository if you want. Will investigate and get back.

[cody-lettau]

Opened #4429

[anjalitp]

Could you please gather network logs for the non-working scenario and share?

[JordanBCX]

Could you please gather network logs for the non-working scenario and share?

Sure. What format do you want that in? I'll just need to sanitise the content.

Edit: Is there any specific route or service you want? There are about 1000 requests by the time I select the add-in...

Thank you for the reply!

[anjalitp]

You can share in .har format.Please follow the instructions here.
We need to look at multiple request, so It would be ideal to share the entire log file.

[JordanBCX]

Thank you, I have the HAR. Do you have a preferred way to receive it? I'm conscious that it contains cookies and authentication strings.

[ajays-msft]

@JordanBCX - Please share logs in a private github repo and give access to @exextoc.

[neprasad-microsoft]

Hi @JordanBCX
Thanks for reporting this issue regarding sideloaded add-in not launching on OWA. It has been put on our backlog. We unfortunately have no timelines to share at this point.

Internal tracking id: Office: 4533027

[JordanBCX]

@JordanBCX - Please share logs in a private github repo and give access to @exextoc.

Not a problem, I have done this.

Hi @JordanBCX Thanks for reporting this issue regarding sideloaded add-in not launching on OWA. It has been put on our backlog. We unfortunately have no timelines to share at this point.

Internal tracking id: Office: 4533027

Just to play devil's advocate, the issue did also occur to non-sideloaded addins as shown in the video.

I appreciate your help so far!

[ajays-msft]

@JordanBCX - Thank you. Is the repro always consistent, or does it start working after sometime?

[JordanBCX]

@JordanBCX - Thank you. Is the repro always consistent, or does it start working after sometime?

I have been able to replicate it at least 3 times with varying times between install and the TaskPane not opening, but have not been able to start the TaskPane again any time after.

[exextoc]

@JordanBCX - Please share logs in a private github repo and give access to @exextoc.

Not a problem, I have done this.

Hi @JordanBCX Thanks for reporting this issue regarding sideloaded add-in not launching on OWA. It has been put on our backlog. We unfortunately have no timelines to share at this point.
Internal tracking id: Office: 4533027

Just to play devil's advocate, the issue did also occur to non-sideloaded addins as shown in the video.

I appreciate your help so far!

Can you please share the link for the logs?

[ajays-msft]

@JordanBCX - Can you please share the private repo link that has the logs?

[JordanBCX]

@ajays-msft @exextoc

https://github.com/JordanBCX/msft-har

[neprasad-microsoft]

@JordanBCX in this har file are no add-ins working or just the test add-in is not working?

[JordanBCX]

@JordanBCX in this har file are no add-ins working or just the test add-in is not working?

The HAR is just the test add-in not working. I can try to get a one with no add-ins working but that is an intermittent issue?

[neprasad-microsoft]

Thanks @JordanBCX for confirming. Please gather the logs whenever you have the add-ins not working issue and share it with us.
We are working on fixing the test add-in not working, but as a workaround, could you try removing the curly braces in the manifest from the Id field ? i.e change {54B0C135-B43A-48B1-ACB2-185AFDF5D09C} to 54B0C135-B43A-48B1-ACB2-185AFDF5D09C

[JordanBCX]

Thank you @neprasad-microsoft, I've tested the workaround with two manifests, one with and one without braces in the ID. The one with braces stopped working as expected, and the one without braces continues to work 3 hours on.

I'll try throughout the day to get logs for the scenario where all the add-ins do not work, and if it occurs again I will upload the HAR again.

Thank you so much for your help.

[JordanBCX]

@neprasad-microsoft I have been able to replicate the issue in "New Outlook" on Windows Desktop. I've added the file this repo and invited you https://github.com/JordanBCX/msft-har filename is "All add-ins not working.har.gz".

This happened when I reopened Outlook after adding a new addin to https://admin.microsoft.com/#/Settings/AddIns

[neprasad-microsoft]

Thanks for sharing this @JordanBCX . We are looking into this issue. Could you also let us know, does this all add-ins not working issue keep happening for a user or starts working on refresh?

[JordanBCX]

Thanks for sharing this @JordanBCX . We are looking into this issue. Could you also let us know, does this all add-ins not working issue keep happening for a user or starts working on refresh?

Not a problem! It's continued to happen to my desktop client across OL restarts and a full PC restart.

[neprasad-microsoft]

@JordanBCX, can you collect the logs again from Outlook start to opening the add-in flyout and then trying to open an add-in(add-in does not open).
This log does not capture all the needed data.

[JordanBCX]

Not a problem, I'll capture again when I see the issue come up again. Thanks

[cody-lettau]

We are also seeing this issue within the new Outlook Windows UI.

The Add-in works fine for some users and doesn't open at all for others (guessing our builds are different maybe?). We have customers reporting this issue as well -- big customers. This needs to be resolved ASAP.

Note: We do not have braces around the ID in our manifest.

[DivyaPatidar]

@cody-lettau Can you please create a separate github issue and share network logs from Outlook start to opening the add-in flyout and then trying to open an add-in(add-in does not open). You can check Collecting log files for Outlook Add‐ins issues for details on how to collect logs

[cody-lettau]

@DivyaPatidar yes we'll get a new issue created.