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neatlogic itsm的事件模块,增加了事件专用工作流节点,提供事件类型管理,解决方案管理等功能。

License: GNU Affero General Public License v3.0

Shell 3.03% Java 96.97%

neatlogic-event's Introduction

中文 / English


关于

neatlogic-event是事件管理模块,用于对事件的精细化管理,用于发起事件类工单,包含事件节点、事件类型管理、解决方案管理和事件处理等功能。

主要功能

事件节点

在流程管理中配置包含事件节点的流程
img.png

  • 支持通知功能
  • 支持关联优先级的时效策略
  • 支持指定处理人,或者配置分派器规则,如按分组成员工作量分配处理人

事件类型管理

事件类型是指事件归档的类型,事件类型还可以关联事件解决方案,事件类型有授权操作,授权的用户才能使用对应事件类型。 img.png

解决方案管理

解决方案管理是将常见的事件的解决方案保存为模板,在事件处理过程中提供回复模板。 img.png

  • 解决方案支持关联多个事件类型

事件处理

在事件处理时,必须填写事件类型和解决方案,解决方案支持引用现成模板或者自定义。 img.png

  • 事件处理步骤支持暂停
  • 在事件处理的过程中,支持添加新的解决方案。

neatlogic-event's People

Contributors

kongmaster2016 avatar linbangquan avatar zenkiray avatar

Stargazers

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Forkers

lancedang

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