modmail-dev / modmail Goto Github PK

he uses selfbot

Anytime i do [p]customstatus [status] it sets it for a few hours, but after like 5/6 hours it resets and you have to do it again.
Is this a common issue?

I have the bot set up in my discord server but it doesn't create a thread when messaged it only responds with a checkmark emoji

Seems like all invite links for the support discord server are down, so here's the issue:

I (think) I set up the bot properly using the "deploy to Heroku" method. I entered the server ID from the server I want to use the bot on. Entered the bots unique token and a custom prefix and deployed it.

The set up worked and it created the categories Mod Mail and Mod Mail archives while also the bot-info channel under mod mail.

However if someone DM's it it only leaves a checkmark reaction under the message instead of creating a new thread so I can't reply to it.

Where did I mess up? No clue how to get the Heroku logs or I would include them.

I set it up as you wrote and when i dm the bot it leaves a little check mark and thats it. It's pretty much useless.

Could you add an ignore command to prevent certain users from using modmail. Like those who abuse and spam it?

So my prefix is !! and when I say !!help it perfectly works, but when I say !!setup @help the bot won't respond at all. Please help me set it up

@kyb3r Unblock Command

The unblock command needs fixing as it doesn't work correctly, so I had to remove the ID from the channel list in the info of the bot so that it would fix, quite slow doing it manually.

If I were to feedback your coding I would rate it 10/10 so good job on your work and have a great day!

Thanks, Shad #

Currently !block can only take in user id. While this is great and all it also makes it hard to track which users are blocked. Allow @ tags to be passed through !block

Hello, my Modmail bot doesn't seem to be working. When I send it a message, I won't get it in the mod mail channel. In the log history this shows up:

2018-03-18T23:08:23.263756+00:00 app[worker.1]: Ignoring exception in on_message
2018-03-18T23:08:23.263973+00:00 app[worker.1]: Traceback (most recent call last):
2018-03-18T23:08:23.264024+00:00 app[worker.1]: File "/app/.heroku/python/lib/python3.6/site-packages/discord/client.py", line 224, in _run_event
2018-03-18T23:08:23.264028+00:00 app[worker.1]: yield from coro(*args, **kwargs)
2018-03-18T23:08:23.264075+00:00 app[worker.1]: File "bot.py", line 379, in on_message
2018-03-18T23:08:23.264078+00:00 app[worker.1]: await self.process_modmail(message)
2018-03-18T23:08:23.264117+00:00 app[worker.1]: File "bot.py", line 353, in process_modmail
2018-03-18T23:08:23.264120+00:00 app[worker.1]: blocked = top_chan.topic.split('Blocked\n-------')[1].strip().split('\n')
2018-03-18T23:08:23.264178+00:00 app[worker.1]: AttributeError: 'NoneType' object has no attribute 'split'

Not sure what I did wrong, I gave the bot manage channel permissions.

the bot wont open a new channel when it is dm'ed. It has #bot-info but it just replies to dms with the checkmark reaction

need to add an option to disable the ping command or make it so that certain people can do it?

4jr needs to learn python

EDIT: sorry for saying the bot was intended for malice, I've looked over the code and it isn't, I just assumed it was. However, it's my fault for leaking the token, be sure not to leak yours like I did mine or your server will be at risk!

Need to document STATUS env variable for a permanent game status. #54

Hello,

I had an issue with the bot not setting up. I was able to resolve that. It said setup successful, but when messaging the bot, it only creates a reaction in a DM.

The modmail bot doesn't create new categories even after it check-marks the message sent in DMs.

When i do *customstatus DM me for support it will not work

add snippets/pre defined messages. like let us create our own commands that respond with a msg set by us

Heroku has like a 30 min or 1 hour sustain itself, which you can stop from doing by reloading the app's site thing that heroku gives you to see.

however, this repository doesnt have anything that can allow it to be seen in the web (it ends upi saying error) so how can i make this bot self-sustain or is it already within the bot?

This is not really an issue but I need help. I downloaded python and I could not how to add Navigate to the bot folder. i.e cd desktop/modmail-master
Install all the requirements: pip install -r requirements.txt
Run the bot with python bot.py or on mac or linux python3.6 bot.py
Enter your token and server ID in the wizard.

Can you elaborate please and thank you ?

Command to change the bot status

Is there a way to limit who can start a modmail by role?

What would happen if the person used their own token for the bot instead of the bots token?

I have added the bot with the manage channel permissions and when it is dm'd by a user it will react but not create a new channel even after i have done %setup @mods.

customstatus and any game status broke after new discord update

The config variable STATUS does not work for me, after updating and all.
I am able to set it through the command, but I was told that would not be permanent

When a DM is sent to the bot, it emoji reacts with ✅, but the message isn't being displayed as a channel in the server. The bot-info channel is available, though. The following error(s) keep occurring in Heroku when a message is sent to the bot.

2018-11-02T11:08:38.395920+00:00 app[worker.1]: Ignoring exception in on_message
2018-11-02T11:08:38.396107+00:00 app[worker.1]: Traceback (most recent call last):
2018-11-02T11:08:38.396163+00:00 app[worker.1]: File "/app/.heroku/python/lib/python3.6/site-packages/discord/client.py", line 225, in _run_event
2018-11-02T11:08:38.396167+00:00 app[worker.1]: await coro(*args, **kwargs)
2018-11-02T11:08:38.396173+00:00 app[worker.1]: File "bot.py", line 382, in on_message
2018-11-02T11:08:38.396175+00:00 app[worker.1]: await self.process_modmail(message)
2018-11-02T11:08:38.396179+00:00 app[worker.1]: File "bot.py", line 353, in process_modmail
2018-11-02T11:08:38.396182+00:00 app[worker.1]: channel = discord.utils.get(guild.text_channels, topic=topic)
2018-11-02T11:08:38.396239+00:00 app[worker.1]: AttributeError: 'NoneType' object has no attribute 'text_channels'

Got this trace in logs @4rqm :
2018-07-05T11:46:48.754088+00:00 app[worker.1]: Ignoring exception in on_message
2018-07-05T11:46:48.754278+00:00 app[worker.1]: Traceback (most recent call last):
2018-07-05T11:46:48.754565+00:00 app[worker.1]: File "/app/.heroku/python/lib/python3.6/site-packages/discord/client.py", line 224, in _run_event
2018-07-05T11:46:48.754568+00:00 app[worker.1]: yield from coro(*args, **kwargs)
2018-07-05T11:46:48.754612+00:00 app[worker.1]: File "bot.py", line 379, in on_message
2018-07-05T11:46:48.754614+00:00 app[worker.1]: await self.process_modmail(message)
2018-07-05T11:46:48.754656+00:00 app[worker.1]: File "bot.py", line 353, in process_modmail
2018-07-05T11:46:48.754660+00:00 app[worker.1]: blocked = top_chan.topic.split('Blocked\n-------')[1].strip().split('\n')
2018-07-05T11:46:48.754717+00:00 app[worker.1]: AttributeError: 'NoneType' object has no attribute 'split'

nope

This is a terrible modmail. I don't know how to check the mail, everything is hard to setup. The bot goes offline randomly, the game status always disappear, it doesn't even respond and it is too complicated to setup. Do not ever use this bot to mod mail, trust me. This is terrible and the owner never answers ticket because he did no shit to help and not a great developer. Don't get this, trust me. You will have a hard time and I know how to setup bots. But this crappy bot is terrible.

Each time I set the game status, it successfully sets it but after a while, it disappears. I know no one has the permissions to do !!customstatus(that's my prefix), but I did check just in case and no one did the command nor able to change it. So, what is making it disappear, I removed the bot and invited it back and tested it and waited about an hour to see if it will keep doing that and it did. What is going on here?

I've done (my prefix) setup
The bot has the permissions to create channel but it doesn't DM me when someone DMS thr bot

If I click deploy to heroku it says No Apps.json in the Repo URL. I don’t know what to do

Hi,

Can I translate this bot without problems and still run it?

I have set the thing up, its hosted and all. There is an extra catagory named "modmail" and when I dm the bot I also get the reaction.
My DM however does not add another channel/thread, so me as moderator couldnt see anything. Anyone know why?

The bot isn't telling or showing me that someone has sent a message to the bot.

My logs on Heroku:2018-06-01T20:38:02.162854+00:00 app[worker.1]: Ignoring exception in on_message
2018-06-01T20:38:02.168891+00:00 app[worker.1]: Traceback (most recent call last):
2018-06-01T20:38:02.168906+00:00 app[worker.1]: File "/app/.heroku/python/lib/python3.6/site-packages/discord/client.py", line 224, in _run_event
2018-06-01T20:38:02.168908+00:00 app[worker.1]: yield from coro(*args, **kwargs)
2018-06-01T20:38:02.169028+00:00 app[worker.1]: File "bot.py", line 379, in on_message
2018-06-01T20:38:02.169031+00:00 app[worker.1]: await self.process_modmail(message)
2018-06-01T20:38:02.169037+00:00 app[worker.1]: File "bot.py", line 350, in process_modmail
2018-06-01T20:38:02.169040+00:00 app[worker.1]: channel = discord.utils.get(guild.text_channels, topic=topic)
2018-06-01T20:38:02.169088+00:00 app[worker.1]: AttributeError: 'NoneType' object has no attribute 'text_channels'
2018-06-01T20:40:15.790393+00:00 heroku[router]: at=error code=H14 desc="No web processes running" method=GET path="/" host=modmailbotv2.herokuapp.com request_id=f2f31472-175e-43d8-9d17-ebd44a2ad70f fwd="86.31.203.216" dyno= connect= service= status=503 bytes= protocol=https

won't allow me to unblock help

I'm stuck on the final step. Whenever I DM the bot with the setup command (in my case !setup), it reacts to my message with a check emoji, but does nothing further. This is what I'm getting from the Heroku logs:

2018-07-29T16:26:23.315324+00:00 app[worker.1]: Ignoring exception in command setup:
2018-07-29T16:26:23.318359+00:00 app[worker.1]: Traceback (most recent call last):
2018-07-29T16:26:23.318526+00:00 app[worker.1]:   File "/app/.heroku/python/lib/python3.6/site-packages/discord/ext/commands/bot.py", line 896, in invoke
2018-07-29T16:26:23.318528+00:00 app[worker.1]:     await ctx.command.invoke(ctx)
2018-07-29T16:26:23.318574+00:00 app[worker.1]:   File "/app/.heroku/python/lib/python3.6/site-packages/discord/ext/commands/core.py", line 526, in invoke
2018-07-29T16:26:23.318579+00:00 app[worker.1]:     await self.prepare(ctx)
2018-07-29T16:26:23.318621+00:00 app[worker.1]:   File "/app/.heroku/python/lib/python3.6/site-packages/discord/ext/commands/core.py", line 483, in prepare
2018-07-29T16:26:23.318624+00:00 app[worker.1]:     await self._verify_checks(ctx)
2018-07-29T16:26:23.318668+00:00 app[worker.1]:   File "/app/.heroku/python/lib/python3.6/site-packages/discord/ext/commands/core.py", line 436, in _verify_checks
2018-07-29T16:26:23.318671+00:00 app[worker.1]:     if not (await self.can_run(ctx)):
2018-07-29T16:26:23.318713+00:00 app[worker.1]:   File "/app/.heroku/python/lib/python3.6/site-packages/discord/ext/commands/core.py", line 734, in can_run
2018-07-29T16:26:23.318717+00:00 app[worker.1]:     return (await discord.utils.async_all(predicate(ctx) for predicate in predicates))
2018-07-29T16:26:23.318757+00:00 app[worker.1]:   File "/app/.heroku/python/lib/python3.6/site-packages/discord/utils.py", line 276, in async_all
2018-07-29T16:26:23.318760+00:00 app[worker.1]:     for elem in gen:
2018-07-29T16:26:23.318798+00:00 app[worker.1]:   File "/app/.heroku/python/lib/python3.6/site-packages/discord/ext/commands/core.py", line 734, in <genexpr>
2018-07-29T16:26:23.318801+00:00 app[worker.1]:     return (await discord.utils.async_all(predicate(ctx) for predicate in predicates))
2018-07-29T16:26:23.318839+00:00 app[worker.1]:   File "/app/.heroku/python/lib/python3.6/site-packages/discord/ext/commands/core.py", line 1219, in predicate
2018-07-29T16:26:23.318841+00:00 app[worker.1]:     raise MissingPermissions(missing)
2018-07-29T16:26:23.318906+00:00 app[worker.1]: discord.ext.commands.errors.MissingPermissions: You are missing Administrator permission(s) to run command.
2018-07-29T16:26:23.425442+00:00 app[worker.1]: Ignoring exception in on_message
2018-07-29T16:26:23.425725+00:00 app[worker.1]: Traceback (most recent call last):
2018-07-29T16:26:23.425812+00:00 app[worker.1]:   File "/app/.heroku/python/lib/python3.6/site-packages/discord/client.py", line 220, in _run_event
2018-07-29T16:26:23.425815+00:00 app[worker.1]:     await coro(*args, **kwargs)
2018-07-29T16:26:23.425860+00:00 app[worker.1]:   File "bot.py", line 379, in on_message
2018-07-29T16:26:23.425862+00:00 app[worker.1]:     await self.process_modmail(message)
2018-07-29T16:26:23.425944+00:00 app[worker.1]:   File "bot.py", line 350, in process_modmail
2018-07-29T16:26:23.425951+00:00 app[worker.1]:     channel = discord.utils.get(guild.text_channels, topic=topic)
2018-07-29T16:26:23.426017+00:00 app[worker.1]: AttributeError: 'NoneType' object has no attribute 'text_channels'

I followed everything step by step on the Heroku guide. This is what I got on the application log:

2018-05-06T16:45:33.864399+00:00 app[worker.1]:     from .http import HttpResponseParser, StreamWriter
2018-05-06T16:45:33.864403+00:00 app[worker.1]:   File "/app/.heroku/python/lib/python3.6/site-packages/aiohttp/http.py", line 8, in <module>
2018-05-06T16:45:33.864523+00:00 app[worker.1]:     from .http_parser import (HttpParser, HttpRequestParser, HttpResponseParser,
2018-05-06T16:45:33.864528+00:00 app[worker.1]:   File "/app/.heroku/python/lib/python3.6/site-packages/aiohttp/http_parser.py", line 15, in <module>
2018-05-06T16:45:33.864657+00:00 app[worker.1]:     from .http_writer import HttpVersion, HttpVersion10
2018-05-06T16:45:33.864661+00:00 app[worker.1]:   File "/app/.heroku/python/lib/python3.6/site-packages/aiohttp/http_writer.py", line 304, in <module>
2018-05-06T16:45:33.864920+00:00 app[worker.1]:     class URL(yarl.URL):
2018-05-06T16:45:33.864925+00:00 app[worker.1]:   File "/app/.heroku/python/lib/python3.6/site-packages/yarl/__init__.py", line 232, in __init_subclass__
2018-05-06T16:45:33.865399+00:00 app[worker.1]:     "is forbidden".format(cls))
2018-05-06T16:45:33.865421+00:00 app[worker.1]: TypeError: Inheritance a class <class 'aiohttp.http_writer.URL'> from URL is forbidden

I'm running the bot from a vps, and when I typed "python3.6 bot.py" it asked for the bot token. After I inputted the token I got

Traceback (most recent call last):
File "bot.py", line 511, in
Modmail.init()
File "bot.py", line 107, in init
raise e
File "bot.py", line 105, in init
bot.run(to_use, activity=discord.Game(os.getenv('STATUS')), reconnect=True)
TypeError: init() takes 1 positional argument but 2 were given
Unclosed client session
client_session: <aiohttp.client.ClientSession object at 0x7efc850bcd30>

I tried testing the bot by sending message, it responds with a check reaction. But, I don't know how to check the messages and I want to be able to know how to do it. Please respond as soon as possible.

Ignoring exception in on_message
2017-10-30T06:25:16.385698+00:00 app[worker.1]: Traceback (most recent call last):
2017-10-30T06:25:16.385702+00:00 app[worker.1]: File "/app/.heroku/python/lib/python3.6/site-packages/discord/client.py", line 223, in _run_event
2017-10-30T06:25:16.385703+00:00 app[worker.1]: yield from coro(*args, **kwargs)
2017-10-30T06:25:16.385737+00:00 app[worker.1]: File "bot.py", line 366, in on_message
2017-10-30T06:25:16.385738+00:00 app[worker.1]: await self.process_modmail(message)
2017-10-30T06:25:16.385757+00:00 app[worker.1]: File "bot.py", line 335, in process_modmail
2017-10-30T06:25:16.385759+00:00 app[worker.1]: channel = discord.utils.get(guild.text_channels, topic=topic)
2017-10-30T06:25:16.385797+00:00 app[worker.1]: AttributeError: 'NoneType' object has no attribute 'text_channels'

I setup a modmail bot and had the mod mail category and modmail channels all setup and the bot was working. But I figured out that the bot's name wasn't right so I decided to create a new (second) modmail bot with the right name, but when I set it up in the server, it said that this server was already setup, so, I kicked the other old/wrong bot and deleted the channels and categories, and tried again with yet another (third) bot. I set it up in the server, and it created the modmail category and the bot-info channel, but when I DM'd it to test it out, it doesn't respond back with the "thanks for the message!" response. And it also doesn't create any new channel threads. So I was wondering if anyone knows how to fix this. Thanks!

2018-09-17T17:30:50.921828+00:00 app[worker.1]:
2018-09-17T17:32:56.927937+00:00 app[worker.1]: Ignoring exception in on_message
2018-09-17T17:32:56.929175+00:00 app[worker.1]: Traceback (most recent call last):
2018-09-17T17:32:56.941384+00:00 app[worker.1]: await coro(*args, **kwargs)
2018-09-17T17:32:56.941430+00:00 app[worker.1]: File "bot.py", line 379, in on_message
2018-09-17T17:32:56.941376+00:00 app[worker.1]: File "/app/.heroku/python/lib/python3.6/site-packages/discord/client.py", line 221, in _run_event
2018-09-17T17:32:56.941432+00:00 app[worker.1]: await self.process_modmail(message)
2018-09-17T17:32:56.941469+00:00 app[worker.1]: File "bot.py", line 350, in process_modmail
2018-09-17T17:32:56.941474+00:00 app[worker.1]: channel = discord.utils.get(guild.text_channels, topic=topic)
2018-09-17T17:32:56.941550+00:00 app[worker.1]: AttributeError: 'NoneType' object has no attribute 'text_channels'

My moderators are able to do [prefix]reply all day long, but only those with the ADMINISTRATOR permission can do [prefix]close. Is Administrator required for that?

For some servers, it might work to have a welcome DM to members with a simple notice without creating an issue channel within the server, unless the person replies in the DM.

For example:

Hello {m}!
Welcome to {s}, please feel free to contact me and I'll rely your message to the Moderators.
Just be sure to use this service appropriately.

I've set it up and gave it administrator permissions, double checked Client ID, Bot Token and Guild ID. It created a new channel, bot-info. Whenever someone PMs it, it reacts with a check emoji, but doesn't do anything further. It's supposed to make a new channel when someone PMs it but that's not the case. This is parsed everytime whenever someone PMs it.

2018-07-29T16:51:08.080826+00:00 app[worker.1]: Ignoring exception in on_message
2018-07-29T16:51:08.091621+00:00 app[worker.1]: Traceback (most recent call last):
2018-07-29T16:51:08.092261+00:00 app[worker.1]:   File "/app/.heroku/python/lib/python3.6/site-packages/discord/client.py", line 220, in _run_event
2018-07-29T16:51:08.092263+00:00 app[worker.1]:     await coro(*args, **kwargs)
2018-07-29T16:51:08.092398+00:00 app[worker.1]:   File "bot.py", line 379, in on_message
2018-07-29T16:51:08.092400+00:00 app[worker.1]:     await self.process_modmail(message)
2018-07-29T16:51:08.092750+00:00 app[worker.1]:   File "bot.py", line 350, in process_modmail
2018-07-29T16:51:08.092753+00:00 app[worker.1]:     channel = discord.utils.get(guild.text_channels, topic=topic)
2018-07-29T16:51:08.092829+00:00 app[worker.1]: AttributeError: 'NoneType' object has no attribute 'text_channels'

add an eval command to make it run scripts but make it so that only the owner of the bot can execute it