mittsh / freshdesk-zendesk-migration

Migrate your tickets, comments/notes, status away from Freshdesk and use the beautiful Zendesk!

Migrate to Zendesk

Migrate your tickets, comments/notes, status away from Freshdesk and use the beautiful Zendesk!

Quick use

Clone the repo, and open f2z.py with your favorite text editor. Just change your Freshdesk and Zendesk credentials, and run the script with Python.

python f2z.py

Custom fields

Both services have custom fields. Update the custom_fields dictionary to migrate your fields. Keys are Freshdesk fields, values are Zendesk fields.

You can configure custom_field_freshdesk_url, this will set the previous Freshdesk ticket URL into this field.

Type Migration

This will migrate Freshdesk Ticket Types into Zendesk. Pass a dictionary to type_migration, keys being Freshdesk types and values Zendesk types.

Status Migration

If you're using custom statuses in Freshdesk, it will migrate them as status and tag in Zendesk. This will migrate Freshdesk Ticket Statuses into Zendesk. Pass a dictionary to status_migration, keys being Freshdesk statuses, values are tuples of Zendesk status and tags.

Run into a Python script

f2z.py is designed so you can include it in your own Python module. Here is an example:

import f2z
f2z = F2Z(
	freshdesk_company=freshdesk_company,
	freshdesk_username=freshdesk_username,
	freshdesk_pw=freshdesk_pw,
	zendesk_company=zendesk_company,
	zendesk_username=zendesk_username,
	zendesk_pw=zendesk_pw,
	freshdesk_cache_dir=os.path.join(
		os.path.dirname(__file__),
		'fcache',
	),
	custom_fields={
		'freshdesk_field':'4242',
	},
	custom_field_freshdesk_url='424242',
	type_migration={
		'Question':'Questions',
		'Bug':'Incidents',
		'Feature Request':'Tasks',
	},
	status_migration={
		8:('pending', 'pending-for-release',)
	}
)
f2z.migrate_all(205)

Roadmap

• Add a note in the previous Freshdesk ticket with the new Zendesk Ticket URL (using http://freshdesk.com/api/#add_note_to_a_ticket)