Comments (5)
@mikejhale please confirm whether your user credentials represent a personal or work account.
The identity endpoint supports both personal accounts and work accounts. A person whose credentials are valid in both the MSA and the Azure AD domains will encounter a disambiguation page that asks them to choose between their personal and their work or school identity. This disambiguation will always be present so long as this user has two identities tied to the same email address. The user can stop seeing this by changing the email address of their personal Microsoft account. For more information see https://cloudblogs.microsoft.com/enterprisemobility/2016/09/15/cleaning-up-the-azure-ad-and-microsoft-account-overlap/.
For more information about work accounts, please see the Microsoft Advertising help documentation.
Please also see the Microsoft Identity endpoint FAQ and let me know if you have any follow up questions or concerns.
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@mikejhale also just to confirm, are work accounts enabled in Microsoft Advertising? It might be most efficient to contact support to check specifics of your account setup.
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@mikejhale sorry for the delay. If this is still a blocking issue I suggest please contact support or post in the new forum.
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