matthewace / resume

My Resume

Ace Nava

[email protected]
512.905.3742
5912 Clementine Ln. Austin, TX 78744

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Summary

Experienced Enterprise Network Engineer and Developer with over 10 years in the IT field. Specialized in automation of tasks ranging from simple bash scripts to fully orchestrated provisioning of managed network underlay and overlay services.

Skills

Coding Languages

• Python
• JavaScript
• MySQL

Frameworks/Systems

• Bash
• PowerShell
• Linux
• Cisco IOS
• JIRA
• Confluence
• Git

Education

University of Texas - Austin
2001.09 - 2007.05
Bachelor of Arts: Astronomy

Experience

Network Developer II
2020.09 - Current
Spectrum Enterprise - Austin, TX

• Work collaboratively with a team of network developers in an Agile framework to provide continuous integration and delivery on the Ciena MDSO orchestration platform.
• Research and organize meetings with SMEs to plan and implement the automated provisioning of various network devices and technologies.
• Organize communication between inter-departmental teams within the company as well as 3rd party vendors to onboard new production and lab environments for various products.
• Provide continuous system administration support for the BroadSource EMU platform for automated UC provisioning.

Network Automation Engineer
2018.12 - 2020.07
IPsoft - Austin, TX

• Participated in daily/weekly meetings with CRMs, clients, and other Engineers to discuss and plan projects.
• Developed and debugged Python scripts which autonomously monitor network devices using SNMP, SSH, and REST API.
• Developed and debugged automated processes to perform repeatable tasks. Scripts are written using JavaScript and executed via proprietary IPsoft application. Tasks include running scheduled reports for management or customers, performing initial data collection and troubleshooting on network devices, and general quality of life utilities for engineer use.
• Helped to maintain greater than 90% Autonomous Resolution rate. This resulted in fewer than 10% of generated network alert tickets requiring human intervention, which saves hundreds of engineer hours per week.
• Helped to manage and maintain Bitbucket repository and Confluence documentation, as well as tracking all assigned projects in Jira.
• Built script with Python and MySQL to connect to over 10k network devices and retrieve hardware information. This information was then updated in the internal database to maintain <1% error.
• Was a heavily used resource for “unofficial” project requests from multiple departments within the company. Due to my breadth of product knowledge I would get IM and email requests to assist in areas outside of my established role, such as diagnosing platform issues or updating internal monitoring configurations.

Network Engineer II / Team Lead
2014.12 - 2018.12
IPsoft - Austin, TX

• Primary escalation point for high priority issues and provided training and assistance to team members.
• Directed email and voice communications with client management and contractors.
• Reviewed and approved/denied field technician dispatch requests from team members.
• Ran a weekly meeting with AT&T management to isolate and resolve chronically recurring issues. This involved working with field technicians to do deeper investigations on circuits, such as gathering and reviewing Wireshark data.
• Worked directly with Cisco Incident Management, TAC, and ISE to diagnose and troubleshoot/replace existing network hardware.
• Helped to maintain customer relations and satisfy SLAs for which I was awarded “Rock Star of the Month” in Q3 2018.

Network Engineer I
2013.08 - 2014.12
IPsoft - Austin, TX

• Provided layers 1 and 2 network support for a dedicated client supporting thousands of network endpoints.
• Performed remote troubleshooting on Cisco switches, routers, and wireless LAN controllers.
• Handled inbound and outbound calls with store associates and field technicians for hands-on troubleshooting.
• Consistent top performer for tickets resolved and low percentage of recurrence on resolved issues.

Advanced Services NOC Headend Support
2011.06 - 2013.08
MegaPath - Austin, TX

• Primary escalation point for core backbone network and service issues for Enterprise HQ sites.
• Worked directly with data-center technicians and on-site engineers to quickly isolate and resolve core network outages.
• Lead technician in charge of investigating chronically recurring troubles. This involved working with ISPs to run full class-A inspections on their circuits as well as troubleshooting and configuring our managed network devices.