jfreise / niem

National Information Exchange Model

NIEM for ServiceNow

OBJECTIVE:

ServiceNow's objective is to be The Now Platform is the “Platform of Platforms” To facilitate the automation of work across internal and external systems, it is crucial to extend ServiceNow core vocabulary so it's easier to communicate with those systems. NIEM, the National Information Exchange Model provides a common framework that is used to define how information can be shared between systems, government agencies and the private sector. It represents a collaborative partnership of agencies and organizations across all levels of government (federal, state, tribal, and local) and with private industry.

Extension of ServiceNow data model with selected elements from the National Information Exchange Model

Domain	Name	Definition	Notes
Core	Address	A postal location to which paper mail can be directed.
Core	Case	An aggregation of information about a set of related activities and events
Core	Entity	A person, organization, or item
Core	Incident	An occurrence or an event that may require a response.	Use the standard Incident table to manage unplanned interruption to or quality reduction of an IT service.
Core	Person	A human being
Core	Organization	A unit which conducts some sort of business or operation
Core	Request	A formal message requesting something that is submitted to an authority.

Person

A human being

Property	Definition	Type	NIEM Type.	ServiceNow Type
PersonBirthDate	(nc:DateType)	A date a person was born.
PersonName	(nc:PersonNameType)	A combination of names and/or titles by which a person is known.	We don't store the history of name changes
PersonBirthDate	(nc:DateType)	A date a person was born.
PersonFullName		A complete name of a person.
PersonGivenName		A first name of a person.
PersonJobTitleText		A title or label that briefly describes the position or kind of work a person does.	nc:TextType	JobTitleText
PersonSurName		A last name or family name of a person.
PersonNameSalutationText		A formal sign or expression of greeting that is appropriate for this person.
PersonUSCitizenIndicator		True if a person is a citizen of the United States; false otherwise.

Request

A data type for a formal message requesting something that is submitted to an authority.

Property	Definition	Type	NIEM Type.	ServiceNow Type
RequestContactInformation	nc:ContactInformationType	A set of contact information for a point of contact for the request.
RequestDate	nc:DateType	A date on which a request was made.
RequestDecisionText	nc:TextType	A decision that was made over a request.
RequestDescriptionText	nc:TextType	A description of a request.
RequestIdentification	nc:IdentificationType	An identification of a request.
RequestText	nc:TextType	A request message.
RequestDecisionDate	nc:DateType	A date on which a decision was recorded for a request.
RequestCategoryAbstract	<abstract element, no type>	A kind of request
RequestStatus	nc:StatusType	A status of a request.
RequestAugmentationPoint	<abstract element, no type>.	An augmentation point for RequestType.

Case

Property	Definition	Type	NIEM Type.	ServiceNow Column name
CaseYearDate	A year a case is opened.			u_caseyeardate
CaseResolutionText	A result of a case.	(nc:TextType)
CaseTitleText	An official name of a case.	(nc:TextType)
CaseTrackingID	An identifier used to track a case.	string
CurrentMilestone	The current milestone
Milestones	Accomplishments during the execution of a case	List