igoose1 / support-bot

Telegram bot for a support team.

support-bot

Telegram bot that helps to admins to communicate with subscribers. It forwards messages from subscribers to admin's chat and sends answers to user from admins.

User's chat:

Admins' chat:

Usage

Configuration

Edit config.ini file before running the bot.

Necessary:

• token is your telegram bot's token.
• support-chat-id is id of chat with admin(-s). If you want to use it in private chat write id of your account.

All messages are editable, you can find them in config file too.

Proxy

You can use https proxy for bot.

Change proxy to yes and write your address in proxy-server.

proxy-server: https://server_address:port

Receiving types

You can filter user's files types. Write in forward-types necessary types from telegram bot API.

Running

pip install -r requirements.txt  # installs deps

python main.py

Usage of bot

Every message from users forwards to admin's chat.

Admin answers by replying to the message with a question.

User can be blocked by /block in reply. Unblocking is possible as well with /unblock.

support-bot's Issues

Proxy in bot

Add setting in config.ini for using proxy for bot.
In some regions this feature is very necessary.

telebot can use proxy himself. Only 1 or 2 lines of code can be written.

Blocking users

Add function to block spammers.
The main problem is finding a good database for saving blocked users' id.

requests.exceptions.ConnectTimeout in https proxy

There is a bug that bot is not working with socks proxy

Support sending files, images

Hello. Tell me, does the bot support sending files, images? I didn’t understand, when the administrator answers the client through the bot, the client will display as if the bot answered him. Right?