The otrs-client from gtudan

Search with Equals

Hi,

I'm trying to search a ticket with a DynamicField with your library. DynamicField search requires a HashMap:

DynamicField_FieldNameX => {
Equals => 123,
Like => 'value*', # "equals" operator with wildcard support
GreaterThan => '2001-01-01 01:01:01',
GreaterThanEquals => '2001-01-01 01:01:01',
LowerThan => '2002-02-02 02:02:02',
LowerThanEquals => '2002-02-02 02:02:02',
}

How to do that?

Empty response when calling method ArticleGet

First off: Great work, the SOAP interface of OTRS isn't that easy to handle. This library certainly makes it easier.
Now to the problem: I wanted to use the TicketObject->ArticleGet method of OTRS 5.0.16 to get all articles attached to a ticket. However, the returned SOAPMessage is more or less empty. Is this a problem of this library or how SOAP was implemented by OTRS? From what I see with Wireshark OTRS does actually return something, but when I manually inspect the SOAPMessage at

OTRS-Client/src/main/java/de/tudan/otrsclient/OtrsConnector.java

Line 128 in 8296a07

logMessage(answerMsg);

I see a null message body:

answerMsg.getSOAPBody().toString()
[soap:Body: null]

The XML returned looks like this:

<?xml version="1.0" encoding="UTF-8"?>
<soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/" xmlns:soapenc="http://schemas.xmlsoap.org/soap/encoding/" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" soap:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/">
   <soap:Body>
      <DispatchResponse xmlns="/Core">
         <s-gensym3>
            <UntilTime xsi:type="xsd:int">0</UntilTime>
            <Priority xsi:type="xsd:string">2 low</Priority>
            <SLA xsi:type="xsd:string" />
            <Cc xsi:type="xsd:string" />
            <TicketID xsi:type="xsd:int">86</TicketID>
            <CustomerUserID xsi:type="xsd:string">...</CustomerUserID>
            <ArticleTypeID xsi:type="xsd:int">8</ArticleTypeID>
            <EscalationResponseTime xsi:type="xsd:int">0</EscalationResponseTime>
            <QueueID xsi:type="xsd:int">6</QueueID>
            <Age xsi:type="xsd:int">430159</Age>
            <SLAID xsi:nil="true" />
            <IncomingTime xsi:type="xsd:int">1486044774</IncomingTime>
            <CreatedBy xsi:type="xsd:int">2</CreatedBy>
            <SenderType xsi:type="xsd:string">agent</SenderType>
            <State xsi:type="xsd:string">acknowledged</State>
            <EscalationSolutionTime xsi:type="xsd:int">0</EscalationSolutionTime>
            <FromRealname xsi:type="xsd:string">...</FromRealname>
            <TicketNumber xsi:type="xsd:long">2017020210000086</TicketNumber>
            <From xsi:type="xsd:string">...</From>
            <Subject xsi:type="xsd:string">...</Subject>
            <PriorityID xsi:type="xsd:int">2</PriorityID>
            <References xsi:type="xsd:string" />
            <StateID xsi:type="xsd:int">19</StateID>
            <RealTillTimeNotUsed xsi:type="xsd:int">0</RealTillTimeNotUsed>
            <ServiceID xsi:nil="true" />
            <InReplyTo xsi:type="xsd:string" />
            <Charset xsi:type="xsd:string">utf8</Charset>
            <CustomerID xsi:type="xsd:string">...</CustomerID>
            <ToRealname xsi:type="xsd:string">...</ToRealname>
            <EscalationTime xsi:type="xsd:int">0</EscalationTime>
            <MessageID xsi:type="xsd:string" />
            <SenderTypeID xsi:type="xsd:int">1</SenderTypeID>
            <MimeType xsi:type="xsd:string">text/plain</MimeType>
            <EscalationUpdateTime xsi:type="xsd:int">0</EscalationUpdateTime>
            <Service xsi:type="xsd:string" />
            <Owner xsi:type="xsd:string">...</Owner>
            <Created xsi:type="xsd:string">2017-02-02 15:12:54</Created>
            <Queue xsi:type="xsd:string">...</Queue>
            <StateType xsi:type="xsd:string">open</StateType>
            <CreateTimeUnix xsi:type="xsd:int">1486044774</CreateTimeUnix>
            <ResponsibleID xsi:type="xsd:int">1</ResponsibleID>
            <Title xsi:type="xsd:string">string</Title>
            <AgeTimeUnix xsi:type="xsd:int">430159</AgeTimeUnix>
            <ContentType xsi:type="xsd:string">text/plain; charset=utf8</ContentType>
            <To xsi:type="xsd:string">Product ordering</To>
            <Responsible xsi:type="xsd:string">...</Responsible>
            <OwnerID xsi:type="xsd:int">2</OwnerID>
            <Type xsi:type="xsd:string">Unclassified</Type>
            <Changed xsi:type="xsd:string">2017-02-02 15:12:54</Changed>
            <ArticleType xsi:type="xsd:string">webrequest</ArticleType>
            <ReplyTo xsi:type="xsd:string" />
            <Body xsi:type="xsd:string">...</Body>
            <ContentCharset xsi:type="xsd:string">utf8</ContentCharset>
            <Lock xsi:type="xsd:string">unlock</Lock>
            <ArticleID xsi:type="xsd:int">133</ArticleID>
            <TypeID xsi:type="xsd:int">1</TypeID>
            <LockID xsi:type="xsd:int">1</LockID>
         </s-gensym3>
      </DispatchResponse>
   </soap:Body>
</soap:Envelope>

For now I can probably work around this issue (I'll use the REST API).

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Search with Equals

Empty response when calling method ArticleGet

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