glpi-project / glpi

GLPI is a Free Asset and IT Management Software package, Data center management, ITIL Service Desk, licenses tracking and software auditing.

About GLPI

GLPI stands for Gestionnaire Libre de Parc Informatique is a Free Asset and IT Management Software package, that provides ITIL Service Desk features, licenses tracking and software auditing.

Major GLPI Features:

• Service Asset and Configuration Management (SACM): Manages your IT assets and configurations, tracks computers, peripherals, network printers, and their associated components. With native dynamic inventory management from version 10 onwards, you can maintain an up-to-date configuration database, ensuring accurate and timely information about your assets.

• Request Fulfillment: Streamlines request fulfillment processes, making it easy to manage service requests, incidents, and problems efficiently. This ensures that user requests are handled promptly and professionally, enhancing overall service quality.

• Incident and Problem Management: Supports efficient handling of ITIL's Incident Management and Problem Management processes. Ensures that issues are addressed promptly, root causes are identified, and preventive measures are taken.

• Change Management: Supports change management processes, enabling you to plan, review, and implement changes in a controlled and standardized manner. This helps minimize disruptions and risks associated with changes to your IT environment.

• Knowledge Management: Includes a knowledge base and Frequently Asked Questions (FAQ) support, facilitating knowledge management. Allows you to capture, store, and share valuable information and solutions, empowering your team to resolve issues more effectively.

• Contract Management: Offers comprehensive contract management capabilities, including managing contracts, contacts, and associated documents related to inventory items. Aligns with ITIL's Supplier Management process, ensuring you have control and visibility over your contracts and vendor relationships.

• Financial Management for IT Services: Assists in managing financial information, such as purchase orders, warranty details, and depreciation. Aligns with ITIL's Financial Management for IT Services process, helping you optimize IT spending and investments.

• Asset Reservation: Offers asset reservation functionality, allowing you to reserve IT assets for specific purposes or periods. Aligns with ITIL's Demand Management process, ensuring resources are allocated effectively based on demand.

• Data Center Infrastructure Management (DCIM): Provides features for managing data center infrastructure, enhancing control over critical assets.

• Software and License Management: Includes functionality for managing software and licenses, ensuring compliance and cost control.

• Impact Analysis: Supports impact analysis, helping assess the potential consequences of changes or incidents on IT services.

• Service Catalog (with SLM): Includes service catalog features, often linked with Service Level Management (SLM), to define and manage available services.

• Entity Separation: Offers entity separation features, allowing distinct management of different organizational units or entities.

• Project Management: Supports project management, helping organize and track projects and associated tasks.

• Intervention Planning: Offers intervention planning capabilities for scheduling and managing on-site interventions.

Moreover, supports many plugins that provide additional features.

Demonstration

Check GLPI features by asking for a free personal demonstration on glpi-network.cloud

License

It is distributed under the GNU GENERAL PUBLIC LICENSE Version 3 - please consult the file called LICENSE for more details.

Some screenshots

Tickets

DCIM

Assets

Dashboards

Prerequisites

• A web server (Apache, Nginx, IIS, etc.)

• MariaDB >= 10.2 or MySQL >= 5.7

• PHP (See compatibility matrix below)

  GLPI Version	Minimum PHP	Maximum PHP
  9.4.X	5.6	7.4
  9.5.X	7.2	8.0
  10.0.X	7.4	8.3

• Mandatory PHP extensions:

  • dom, fileinfo, json, session, simplexml (these are enabled in PHP by default)
  • curl (access to remote resources, like inventory agents, marketplace API, RSS feeds, ...)
  • gd (pictures handling)
  • intl (internationalization)
  • libxml (XML handling)
  • mysqli (communication with database server)
  • zlib (handling of compressed communication with inventory agents, installation of gzip packages from marketplace, PDF generation)

• Suggested PHP extensions

  • exif (security enhancement on images validation)
  • ldap (usage of authentication through remote LDAP server)
  • openssl (email sending using SSL/TLS)
  • zip and bz2 (installation of zip and bz2 packages from marketplace)

• Supported browsers:

  • Edge
  • Firefox (including 2 latest ESR versions)
  • Chrome

Please, consider using browsers on editor's supported version

Download

See :

• releases for tarball packages.

Documentation

• GLPI Administrator

  • Install & Update
  • Command line tools
  • Timezones
  • Advanced configuration
  • Contribute to this documentation!

• GLPI User

  • First Steps with GLPI
  • Overview of all modules
  • Configuration & Administration
  • Plugins & Marketplace
  • GLPI command-line interface
  • Contribute to this documentation!

• GLPI Developer

  • Source Code management
  • Coding standards
  • Developer API
  • Plugins Guidelines
  • Packaging
  • Contribute to this documentation!

• GLPI Agent

  • Installation (Windows / Linux / Mac OS / Source)
  • Configuration / Settings
  • Usage / Execution mode
  • Tasks / HTTP Interface / Plugins
  • Bug reporting / Man pages
  • Contribute to this documentation!

• GLPI Plugins

  • Usage and features for some GLPI plugins
  • Contribute to this documentation!

Additional resources

• Official website
• Demo
• Translations on transifex service
• Issues
• Suggestions
• Forum
• Development documentation
• Plugin directory
• Plugin development documentation

Support

GLPI is a living software. Improvements are continuously made, new functionalities are being developed, and issues are being fixed.

To ease support and development, we need your help when encountering issues. There is a GLPI version typical lifecycle:

• A new major version (9.3) is released.
• Minor versions (9.3.x), fixing bugs or issues, are published after several weeks. Please consider updating to the latest released minor version if you encounter some bugs or performance issues.
• Several months after major version released, a new major version (9.4) is released. Previous major versions become unsupported, please update to the new major version. Obviously, we provide support for the migration tools too!

glpi's Issues

Cannot change the name of a ticket template

Original Redmine issue : https://forge.glpi-project.org/issues/5408

Timeline problems

From : http://forum.glpi-project.org/viewtopic.php?id=115011

In case of long names :

On solution submit (with category) with empty content :

Load dropdown with many items in search engine

Original Redmine issue : https://forge.glpi-project.org/issues/5312

Rights issue when addind a criteria to a rule

Original Redmine issue : https://forge.glpi-project.org/issues/5412

In 'project tasks' tab of a project, type (of task) doesn't take into account available translations

0.85.4 & 0.90
In 'project tasks' tab of a projet, column type (of task) doesn't take into account the possible available translation to the current language of type of task.
Same for Status (of tasks) : verified for 0.85.4. But cannot confirm for 0.90 because I can no longer click the items in dropdown 'Task Status'.

0.85 and above : Child Entities, tab Notifications, pb with field 'Enable notifs by default'

v 0.85.4 & 0.90
refer to topic http://forum.glpi-project.org/viewtopic.php?id=115012 on forum.
In Entities, tab Notifications, of a child entity, when field 'Enable notifs by default' is set to 'Inheritance', an error msg is displayed on screen (at least one field has an incorrect value : Enable notifs by default') every time the form is saved.
Nevertheless, the changes of other fields are correctly saved.
The field 'Enable notifs...' can be modified to Yes/No without error, but cannot be modified back to 'Inheritance'.
It seems that, in inc/entity.class.php, the type of the field 'Enable notifs...' is not correct : bool instead of specific.

Undefined constant NORMAL MODE when running compute_dictionnary script

When the script is launched, the following notice appears :

PHP Notice(8): Use of undefined constant NORMAL_MODE - assumed 'NORMAL_MODE'
Backtrace :
scripts/compute_dictionnary.php:57

Original Redmine issue : https://forge.glpi-project.org/issues/5424

Add a parameter in config to show satisfaction in central

https://forge.glpi-project.org/issues/5323

Give users to possibility to select a duration when adding a task to multiple tickets using massive actions.

Give users to possibility to select a duration when adding a task to multiple tickets using massive actions.

Original ticket on Redmine : https://forge.glpi-project.org/issues/5429

Add crontask monitoring in status.php page

Original Redmine issue : https://forge.glpi-project.org/issues/5397

Predefine"By" field in a task

Original Redmine issue : https://forge.glpi-project.org/issues/5324

Duplication of dictionnary: bug with regex

Original Redmine issue : https://forge.glpi-project.org/issues/5321

Timeline for tickets (Talk plugin integration)

Talk plugin : https://github.com/TECLIB/talk
It features a new tab for merging followups, tasks, documents and solution in ticket form

Original Redmine issue : https://forge.glpi-project.org/issues/5393

Layout selector

Add 3 layouts possiblities :

• Vertical Split (primary form on left, tabs title and content on right)
• Classic view (0.84 layout; primary form on top, tabs title and content on bottom)
• Tabs on left (0.85 layout; primary form or tabs content in central, tabs title on left)

Original Redmine issue : https://forge.glpi-project.org/issues/5394

Do not send satisfaction survey for old tickets

Original Redmine issue : https://forge.glpi-project.org/issues/5345

When transfer a ticket template, all setup is lost

When transfer a ticket template, all setup is lost (hidden fields..)

https://forge.glpi-project.org/issues/5425

Collect of emails with single part

Detected in glpi 0.83, but i think trunk is affected.
In case of mails with only one part (only an attachment), the attachment is not saved as document.
The "Fax to mail" gateways create this type of mail.

In attachment of this issue, a source of a mail with this particularity and a naive patch who avoids the problem.

the $param in getRecursiveAttached function equals NULL in this case and the $message after imap_fetchbody(..) contains the full content of mail instead of the attachment.

Original Redmine issue : https://forge.glpi-project.org/issues/5125

Ticket rich text : javascript error when switching to tab "all"

Original Redmine issue : https://forge.glpi-project.org/issues/5300

Bookmarks: dialog display bug

Tested on http://demo.glpi-project.org (don't know which commit; should perhaps put it somewhere in the footer for beta versions)

1. Open the bookmarks dialog.
2. Click on a bookmark to open its properties, then save. The bookmarks list reappears, but under the Edit properties form.
3. Close the bookmarks dialog, reopen it. The Edit properties form is still there (but empty), on top of the bookmarks list.
4. Reload or ctrl+reload: still there.
5. Log off, log on: still there (that one kind of surprised me)

When deleting an SLA on a ticket, ask for due date deletion

Original Redmine ticket : https://forge.glpi-project.org/issues/5415

switch from ez to zeta component

ezComponent are dead :(
zetaComponent are alive :)
It is just a move to Apache Foundation. Eevrything should be compatible.

• Base update from 1.8 to 1.9
• Graphe update from 1.5 to 1.5.2

Registered on packagist:

• https://packagist.org/packages/zetacomponents/base
• https://packagist.org/packages/zetacomponents/graph

Maintained by Benjamin Berbelei, Sebastian Bergman (phpunit, ...) Derick Rethans (xDebug, ...)

Original Redmine issue : https://forge.glpi-project.org/issues/5347

Material theme

Original Redmine issue : https://forge.glpi-project.org/issues/5392

PHP error when enabling a MySQL Replicate

The following error occured, when a MySQL replicate is enabled :

2015-08-07 17:51:04 [2@aldebaran]
*** PHP Runtime Notice(2048): Non-static method Toolbox::writeConfig() should not be called statically
Backtrace :
inc/dbconnection.class.php:91
inc/dbconnection.class.php:91 Toolbox::writeConfig()
inc/dbconnection.class.php:125 DBConnection::createSlaveConnectionFile()
inc/config.class.php:169 DBConnection::createDBSlaveConfig()
inc/commondbtm.class.php:1028 Config->prepareInputForUpdate()
front/config.form.php:49 CommonDBTM->update()

Add a end of validity date for satisfaction survey

Original Redmine issue : https://forge.glpi-project.org/issues/4861

Inconsistency with External link and entities

v 0.85.4 & 0.90
Create an external link in root-entity, but not recursive, and associate it to computers.
Go to a computer belonging to a child entity.

• in Links tab of the computer, the nbr (1) is displayed, but the form is empty (no link defined)
• in computers list, add 'External links' to the computers' view. The external link is displayed for the computer, although it should'nt be.

Also Refer to https://forge.glpi-project.org/issues/4822

Upgrade PHP minimum version to 5.4

It is now interesting to update PHP min version from 5.3 to 5.4.
Having PHP 5.4 by default would, for example, simplify LDAP sizelimit management.

Trouble with gzopen64 / gzopen

Original Redmine issue : https://forge.glpi-project.org/issues/5380

Link number of problems wrong for all assets

Original Redmine issue : https://forge.glpi-project.org/issues/5328

Impossible de créer une nouvelle entité

la page localhost/glpi90/front/entity.form.php n'affiche pas le formulaire pour la création d'une nouvelle entité.

GLPI sur un serveur WAMP.
pas de plugins
nouvelle installation ( pas de migration depuis une version précédente)

New ticket : cant set type,category and actors until ticket is created

with the online demo also
assistance>tickets>+
front/ticket.form.php
with this form i can't set actors, type, category.
I can set title desc and then create ticket. after i can edit this ticket to set these dropdowns

Add warning for mysql strict mode

Original Redmine issue : https://forge.glpi-project.org/issues/5421

Update copyright and headers

Original Redmine issue : https://forge.glpi-project.org/issues/5398

Cannot restore an item without the purge item right

As describe in the github's genericobject issue : https://github.com/TECLIB/genericobject/issues/26

User can put in trash an object with the "Put in trash" right, but cannot restore an item without the "purge" right.
It is problematic, because if the user has accidentaly put the item in the trash bin, he cannot restore it...

Original issue on Redmine: https://forge.glpi-project.org/issues/5427

Ticket template for hidden fields

Original Redmine issue : https://forge.glpi-project.org/issues/5353

Add multiple observers in self-service

Original Redmine issue : https://forge.glpi-project.org/issues/5396

Add a closure period in the calendar using massiveaction

Original Redmine ticket : https://forge.glpi-project.org/issues/5416

Add a palette selector for UX display

Original Redmine issue : https://forge.glpi-project.org/issues/5395

Hidden items in dropdowns are not translated

Original Redmine issue : https://forge.glpi-project.org/issues/5305

Ticket template : Problem with hidden request source

On a ticket template :

• add a default value to field title : XXX
• add a default value to request source : Email
• Hide the request source field

result : the request source field on a new ticket show ticket title and not the request source default value

Original Redmine issue : https://forge.glpi-project.org/issues/5426

Add a apache log entry when user fails to authenticate

This patch adds an error message in apache's log file when auser fails to authenticate. It can then easily be used by fail2ban

Original Redmine issue : https://forge.glpi-project.org/issues/5352

Issue with notification mailqueue

Original Redmine issue : https://forge.glpi-project.org/issues/5141

In Setup > General, tab Assets, autom update elts related to computers : some fields are inverted

0.84, 0.85, 0.90

In Setup > General, tab Assets, bottom part 'Automatically update elements related to the computers', field 'User' update record where name=is_group_autoupdate, and so on.
Refer to http://forum.glpi-project.org/viewtopic.php?id=56100

in /inc/config.class.php, function ShowFormInventory, near line 475, the labels displayed on screen (Alternate username, User, Group, Location, Status) are not in the same order as the array $fields which comes after (contact, group, location, user).

Bookmark : we don't distinguish the icon of the view by default

Bookmark :

we don't distinguish the icon of the view by default on each theme

Show ticket's id in linked tickets

Original Remine issue : https://forge.glpi-project.org/issues/5428

Change status changes is all actors have been removed

Original Redmine issues : https://forge.glpi-project.org/issues/5301

Add a new business rule criteria : Request Source

Original Redmine ticket : https://forge.glpi-project.org/issues/5414

Theme problem : Search bar on helpdesk FAQ

See http://demo.glpi-project.org/front/helpdesk.faq.php

There is a horizontal bar on the top of page (search)

Add an new notification event "Reject a solution"

Original Redmine issue : https://forge.glpi-project.org/issues/5170

Update password_compat to 1.0.4

Original Redmine issue : https://forge.glpi-project.org/issues/5346

In a ticket category form, parents are displayed in the wrong order

Original Redmine issue : https://forge.glpi-project.org/issues/5409