dungnh / zendesk-laravel

Laravel wrapper for zendesk/zendesk_api_client_php package.

Laravel Zendesk

This is fork from Nahid/Talk to change it works with new Laravel 10. This package provides integration with the Zendesk API. It supports creating tickets, retrieving and updating tickets, deleting tickets, etc.

The package simply provides a Zendesk facade that acts as a wrapper to the zendesk/zendesk_api_client_php package.

NB: Currently only supports token-based authentication.

Installation

You can install this package via Composer using:

composer require coliving/zendesk-laravel

You must also install the service provider.

Laravel 5.5+ users: this step may be skipped, as the package supports auto discovery.

// config/app.php
'providers' => [
    ...
    Huddle\Zendesk\Providers\ZendeskServiceProvider::class,
    ...
];

If you want to make use of the facade you must install it as well.

// config/app.php
'aliases' => [
    ..
    'Zendesk' => Huddle\Zendesk\Facades\Zendesk::class,
];

Configuration

To publish the config file to app/config/zendesk-laravel.php run:

php artisan vendor:publish --provider="Huddle\Zendesk\Providers\ZendeskServiceProvider"

Set your configuration using environment variables, either in your .env file or on your server's control panel:

• ZENDESK_SUBDOMAIN

The subdomain part of your Zendesk organisation URL.

e.g. http://huddledigital.zendesk.com use huddledigital

• ZENDESK_USERNAME

The username for the authenticating account.

• ZENDESK_TOKEN

The API access token. You can create one at: https://SUBDOMAIN.zendesk.com/agent/admin/api/settings

• ZENDESK_DRIVER (Optional)

Set this to null or log to prevent calling the Zendesk API directly from your environment.

Usage

Facade

The Zendesk facade acts as a wrapper for an instance of the Zendesk\API\Client class. Any methods available on this class (documentation here) are available through the facade. for example:

// Get all tickets
Zendesk::tickets()->findAll();

// Create a new ticket
Zendesk::tickets()->create([
  'subject' => 'Subject',
  'comment' => [
      'body' => 'Ticket content.'
  ],
  'priority' => 'normal'
]);

// Update multiple tickets
Zendesk::ticket([123, 456])->update([
  'status' => 'urgent'
]);

// Delete a ticket
Zendesk::ticket(123)->delete();

Dependency injection

If you'd prefer not to use the facade, you can skip adding the alias to config/app.php and instead inject Huddle\Zendesk\Services\ZendeskService into your class. You can then use all of the same methods on this object as you would on the facade.

<?php

use Huddle\Zendesk\Services\ZendeskService;

class MyClass {

    public function __construct(ZendeskService $zendesk_service) {
        $this->zendesk_service = $zendesk_service;
    }

    public function addTicket() {
        $this->zendesk_service->tickets()->create([
              'subject' => 'Subject',
              'comment' => [
                    'body' => 'Ticket content.'
              ],
              'priority' => 'normal'
        ]);
    }

}

This package is available under the MIT license.