The current URL, view/&close, didn't match any of these. about django-helpdesk

[kotowicz]

I can't reproduce this. Please provide the full error message if possible.

[JDoe]

Page not found (404)
Request Method: GET
Request URL:    http://mysite.com/view/&close
Using the URLconf defined in djangosite.urls, Django tried these URL patterns, in this order:
^admin/doc/
^admin/
^dashboard/$
^tickets/$
^tickets/update/$
^tickets/submit/$
^tickets/(?P[0-9]+)/$
^tickets/(?P[0-9]+)/followup_edit/(?P[0-9]+)/$
^tickets/(?P[0-9]+)/edit/$
^tickets/(?P[0-9]+)/update/$
^tickets/(?P[0-9]+)/delete/$
^tickets/(?P[0-9]+)/hold/$
^tickets/(?P[0-9]+)/unhold/$
^tickets/(?P[0-9]+)/cc/$
^tickets/(?P[0-9]+)/cc/add/$
^tickets/(?P[0-9]+)/cc/delete/(?P[0-9]+)/$
^raw/(?P\w+)/$
^rss/$
^reports/$
^reports/(?P\w+)/$
^save_query/$
^delete_query/(?P[0-9]+)/$
^settings/$
^ignore/$
^ignore/add/$
^ignore/delete/(?P[0-9]+)/$
^$
^view/$
^rss/(?P.*)/$
^api/(?P[a-z_-]+)/$
^login/$
^logout/$
^kb/$
^kb/(?P[A-Za-z_-]+)/$
^kb/(?P[0-9]+)/$
^kb/(?P[0-9]+)/vote/$
^api/$
^help/context/$
^system_settings/$
The current URL, view/&close, didn't match any of these.
You're seeing this error because you have DEBUG = True in your Django settings file. Change that to False, and Django will display a standard 404 page.

[JDoe]

I'll try installing the django debug tool in case the above doesn't help either. Thank you.

[kotowicz]

I don't understand how you get to the url http://mysite.com/view/&close

[JDoe]

I get to the URL by clicking on the "Accept" icon as shown in
http://img585.imageshack.us/img585/9143/capj.png

This page is obtained on clicking the link @
http://mysite.com/view/?ticket=travel-8&[email protected]

The link is from an email generated on resolving a ticket.

[JDoe]

./public_view_ticket.html: <th colspan='2'>{% trans "Resolution" %}{% ifequal ticket.get_status_display "Resolved" %} <a href='{{ request.ge t_full_path }}&close'><img src='{{ MEDIA_URL }}/helpdesk/buttons/accept.png' alt='{% trans "Accept" %}' title='{% trans "Accept and Close" %}' width='60' height='15' /></a>{% endifequal %}</th>

[rossp]

I've just fixed this. It looks like it would have been an error if you had changed anything on the ticket and then clicked submit, meaning the url ended up as '/view/' rather than /view/?ticket=....'.

The patch uses the existing method ticket_url on the Ticket instance, and appends the '&close' to that so a properly formed query string will always be built.

[JDoe]

please excuse the delay in responding..i was out of town for a few days.
in any case, i tested the fix and it works great. thank you.