ciscodevnet / uccx-sample-code

Sample code for use with Unified Contact Center Express

Unified Contact Center Express Sample Code

This project contains sample code to be used with Cisco Unified Contact Center Express, an IP-based Automated Call Distribution (ACD) system that queues and distributes incoming calls.

CCX CTI Protocol

Documentation for the CCX CTI Protocol can be found in the CTI Protocol Developer Guide.

CCX Configuration APIs

Documentation for the CCX Configuration APIs can be found in the Configuration API Developer Guide.

CCX Scripting

Documentation for the CCX Scripting can be found in the Scripting and Development Series Guide.

Disclaimer

The code in this repo is sample code only. It is NOT guaranteed to be bug free and production quality.

The sample code is meant to:

• Illustrate how to use the SDK/APIs
• Start as a base for developers to build upon

Support Notice

Support for the APIs and SDKs are provided on a "best effort" basis via DevNet. Like any custom deployment, it is the responsibility of the partner and/or customer to ensure that the customization works correctly and this includes ensuring that the SDKs/APIs are properly integrated into 3rd party applications.

For any issues you encounter, please post your question to the appropriate support forum:

• CTI Protocol Forum

• Configuration API Forum

• Scripting Forum

uccx-sample-code's Issues

VoiceRSS API Call Fails with 400 Bad URL

The URL should end with a forward slash. I just tried this sample today, and ran into this issue. Not sure if that was a change to the voicerss.org API spec or what.

Is the source available for the jar file?

I would like to test this out using a different TTS provider (Google/Poly/etc.) Can the source be published?

Question regarding ids sdk configuration

I couldn't find any example of idsclientlib.conf file anywhere in the documentation. I conjured up the following config file and it works for the oauth redirect.

ids1_url=https://finesse-url:8553/
ids.client.redirect_base_uri=<my callback>
ids.client.id=<code>

The problem is with the ids1_url. When I try to get accessToken using client.getAccessToken(code, redirectURI), it tries to hit https://url:8553/oauth/access_token which returns 404. I tried various base URLs for ids1_url but nothing seems to work so far.

@dekwan Can you please help with that? Let me know in case you need any further details.

Not able to open the script on UCCX editor.

I get java.io.StreamCorruptedException: unepected block data when I try to open this script on UCCX editor. I tried older version of editor too. Same issue.