beezlabs-org / l3-support

L3 support tracker

l3-support

L3 support tracker

l3-support's Issues

RE: Email Did not arrived for MJE Enry - ID 196481

SysAid Number - 2754682, 2754672

Hello team,

Same situation reported for the below ID:

[cid:[email protected]]

Regards,
Paola Moreira

From: Paola Moreira Abarca
Sent: Thursday, May 18, 2023 3:53 PM
To: rpatools [email protected]
Cc: Juan Solano Rojas [email protected]; Luis Diego Ulate Moran [email protected]
Subject: Email Did not arrived for MJE Enry - ID 196481

Hello team,

Please note that no confirmation notification arrived for id 334e9af3-a3e2-3110-b8ff-c73a4033ccb4 / Cockpit ID 196481

However, it seems to be successfully sent:

[cid:[email protected]]

Neither he nor José received the mail:

[cid:[email protected]]

Could you please validate and advise?

Thanks,

[cid:[email protected]]

Finance Cockpit Issue - 2593576

SysAid Number - 2593576

Hello team,
Please note that we had an execution in Cockpit that got stuck Request Processing, in Tulip it shows Running state, below the full execution. No errors were found in Kibana for this execution. I checked the last 4 days of execution and only found this case of Running state, but please check on this to see if we determine the issue, I do note that the Error Codes section does show multiple errors, but not sure if this were error responses received by Tulip or simply place holders for any of those return codes if they are received.

[cid:[email protected]]

Pura vida,
[cid:[email protected]]

From: Juan Solano Rojas
Sent: Tuesday, November 1, 2022 9:03 AM
To: Giselle Brunstein [email protected]; Prashant Narasimha [email protected]
Cc: Paola Moreira Abarca [email protected]; RPA Control Tower [email protected]
Subject: RE: Finance Cockpit Issue

Thanks Giselle, appreciate the report.

I have checked and it is stuck for some reason that is not clear to me. We have a log/monitoring app and it doesn’t show an error during that timeframe. I have passed along the report to the developer team for review. I’ve checked for other executions in a similar state but in the last week it is the only one, so hopefully not a symptom of a bigger issue.

If I get an explanation of the issue I will share back with you.

Pura vida,
[cid:[email protected]]

From: Giselle Brunstein <[email protected]mailto:[email protected]>
Sent: Tuesday, November 1, 2022 7:57 AM
To: Juan Solano Rojas <[email protected]mailto:[email protected]>; Prashant Narasimha <[email protected]mailto:[email protected]>
Subject: Finance Cockpit Issue

Hi Juan,

I created one J.E yesterday but somehow never got a confirmation on my inbox or it got sent/approved by my Controller @prashant Narasimhamailto:[email protected].

I was able to resend it but just wanted you to be aware:

[cid:[email protected]]

Thanks,

GISELLE BRUNSTEIN
SENIOR FINANCIAL ANALYST, BACARDI CANADA INC.
3250 Bloor Street West, East Tower, Suite 1050, Toronto, ON M8X 2X9
B: 905 451-6100 ext 1003 | C: 647 283 3297 | E: [email protected]mailto:[email protected]

[cid:[email protected]]

Oceans TA - Issues

SysAid Number - 2608816

Hello team,

The “Sorting” option in the proposals is not working:

[cid:[email protected]]

And it seems that the executions are still being duplicated with previous week file:
This was supposed to be fixed under ticket 2460249

[cid:[email protected]]

[cid:[email protected]]

Tradall IT VAT Enhancement

Hi Team,

We have a new enhancement request in the automation Tradall IT VAT Warehouse. The current process is being performed for Company Code 3290. We need extend this process for a list of companies. Currently, the single company code is stored as constant in the first bot. The files which get downloaded from SAP must have company code attached to the file name. This company code should be passed as Input Proposal to the bot and this value is received in the bot logic and attached to the file name.

The final file which gets uploaded to the Share Point also has the company code in the file name. This logic should also be changed to get the company code value from Input Proposal and change the file name accordingly.

We need to check how the current logic behaves if there is no data in SAP for given inputs. If the automation fails in that scenario, we need to make changes to the logic to handle such scenarios.

Fix for credit management risk app files naming

SysAid Number - 2561029

Hello team,

We noticed that the support files in the credit risk app do not contain the "." between the file name and the file type when it is received by the application.

For example:

[cid:[email protected]]

In the above screenshot the name should be "."xlsx.

Could you please assist with this fix? So, the users are able to open the file as per its type.

Thanks,

[cid:[email protected]]

Cockpit logs file issue - duplicating logs

Not sure if it is duplicating logs scenario, but the size of application.log and application-out.log are both same. Capturing here for the optimization to be taken later

Issue Feb MEC - MJE Pending Approvals report

SysAid Number - 2694598

Hello Fer, Luis Diego,
After reviewing the MJE Pending report execution for the 8PM run I see that there is an issue starting on that run that the email is not being executed successfully. The image below shows the latest executions, both scheduled and ad-hoc runs but it is filing since 8PM.
As per our conversation, please proceed to use the My Reports option to extract the open/pending MJE reports.

Apologies for the inconvenience.

[cid:[email protected]]

The pending approvals extracton is working as expected, failure happens in the email sending bot.

After some review I believe the issue is that the API call to extract the list returns an empty list (0 pending approvals) and hence the email execution can’t find the data to send. Will review with the team early tomorrow.

[cid:[email protected]]

Pura vida,
[cid:[email protected]]

MJE - Delay in Notifications - 2595169

SysAid Number - 2595169

Creating issue reported as an incident

From: Paola Moreira Abarca [email protected]
Date: Thursday, 3 November 2022 at 00:11
To:
Cc: Juan Solano Rojas [email protected], EXT_Bharath Mahesh [email protected], EXT_Dinesh Baskaran [email protected], ASG Ops Global Team [email protected], Frederic Delaunay [email protected], Sharath Gopinath [email protected]
Subject: MJE SERVICE ANNOUNCEMENT - Delay in Notifications

[Timeline Description automatically generated]

Regards,
[cid:[email protected]]

Email Enhancement - BOA JFH

Avva Chandra Koushik ,Rupsa Mondal  has completed the changes for email send bot in boa jfh can you kindly tell her which template has to be updated and we can resume the testing of it

Microsoft Teams Message

MJE Power BI report Bot fix

Report bot is failing.

This bot responsibility is to extract the postings through an API and prepare a JSON and place it in SharePoint.

Repo for this is: https://github.com/beezlabs-org/bacardi-finance-cockpit-mje-java-bots/blob/master/mje-api-report-bot/src/main/java/com/beezlabs/hiveonserver/bots/MJEApiReport.java

ZDUMMY data mismatch issue

SysAid Number - 2755185

Sending issue to SysAid.

From: Jose Andres Chaves Porras [email protected]
Date: Friday, 19 May 2023 at 21:56
To: EXT_Avva Chandra Koushik [email protected], David Alberto Solis Villalobos [email protected], Sergio Rodriguez Sequeira [email protected], EXT_Bharath Mahesh [email protected]
Cc: Luis Diego Ulate Moran [email protected], Juan Solano Rojas [email protected], Maria Fernanda Arrieta Siles [email protected], Karla Munoz Quesada [email protected], Melissa Gamboa Calderon [email protected], Karen Vega Hidalgo [email protected], Albin Chinchilla Barboza [email protected], EXT_Mario Dominic [email protected], Paola Moreira Abarca [email protected]
Subject: RE: ZDUMMY UAT Results - ER #2710332
Hello team –

We were able to perform the first run from our side and test the data validity. In the enclosed file you can see the detail of the discrepancies we found in each tab named after each company code with issues.

In addition, we are going to further review internally company code 5478 since this is the first time we see open ZDUMMY balances in this entity.

@EXT_Avva Chandra Koushikmailto:[email protected], can you please help us reviewing these results?

Thanks!

Web scraping Wave1 Issue (GTR / UK)

SysAid Number - 2753351

Please be informed that we encountered an issue with the loading of Web Scraping Wave 1,. Upon further checking, there’s been an issue, with the source files which were: WorldDutyFree_05-01-23_16.12.csv and WorldDutyFree_04-01-23_03.00.csv.

MJE Posting Failure. #182482 - Relate to Cross Company 5280 - 3317 y 3308 - 2669994

SysAid Number - 2669994

Hi Team, Can you please check the entry attached? We tried to post in Id´s: as 182482 and 182614 having the error: No accts maintained for company code clearing between comp.cds 3308 and 3317.
We can´t posted this entry in Cockpit this month (January), however you can find the documents numbers posted with a similar entry posted in December.

3308 100013411
3317 100000141
5280 100138907

Different Tax Codes - 2651640

SysAid Number - 2651640

Dear all,

Hope you are doing great.

We are trying to post the journal attached into Cockpit Q00, but it gives an error message (Different tax countries are not permitted in one document). Do you know if we can try to post it differently or if we can change something in the setting in order to be able to post the journal.

In case of any doubt let me know.

Thanks in advance.

Regards,

[cid:[email protected]][cid:[email protected]]

BOA File Automation Workflow

Failure Bot: BOA File Automation
Bot Message: Bot Execution failed Timed out after 120 seconds
Automation will run on daily basis @01.00pm. Failure happening more than a month. we tried to pause the automation till the issue got resolved. It is not getting updated in job schedule. Please help in pausing this until a permanent fix can be found.

Credit Release Automation - Attachment missing on second level #2755803

There are 2 levels of approval in Credit Release. The attachment provided by Approver 1 in Task 1 as a support document has to be available on the Task 2 for Approver 2.

SysAid: 2755803

Tesco Web Scraping - Change Request

Bug - Qty of Claimed tasks - 2693208

SysAid Number - 2693208

Hello team,

Today after a discussion with a user, we checked in Tulip and she had 25 pending tasks to approve, however in her “claimed user tasks” screen, she only had 20 (here it shows 19, because the screenshot was taken later).
And after she approves one of the “new” or top items, some additional tasks appear at the end of the list and the “total items” count was still 20.

This is a bug, because it confuses the user and could drive to errors or leave pending items.
It should show the actual number of items pending, and all the items should appear in here, if necessary, we should include a “pagination” option.

[cid:[email protected]]

Thanks,

[cid:[email protected]]

Email read bot update for Deep Sea

Requires email service deployed on Tulip Production

ID 183756 Incorrect amounts shown in PDF

SysAid Number - 2669876

Hi Team, Please check ID 183756. Attached you can see the screenshots with the evidence. In this case for audit purposes, this will be a finding because the amounts shown in the PDF are incorrect.

Issue - Cockpit ID 180294 - 2646719

SysAid Number - 2646719

Hello team,

Please notice that document number 9800000378 generated at 01/04 via Cockpit Finance didn’t have any documentation (PDF, nor Support Doc) attached.

When we look at the flow at Tulip (0049c139-1fab-3a49-8f1d-f5763a8dcdb8) it is still running in the document creation step.

[cid:[email protected]]

However, the document was generated in SAP

[cid:[email protected]]

Also, please note that in cockpit its status is “Posting approved”, however it is still editable:

[cid:[email protected]]

[cid:[email protected]]

We already attached all the documentation manually; however, we want to identify the issue in this scenario.

Thanks,

[cid:[email protected]]

Confirm Crawler Schedules for Tulip.beezlabs K8s migration

Bharath Mahesh Mudigonda Sakthivel M we shall plan this, once Govche version is working fine on K8s end to end. Check the schedules and confirm when can we plan for it.

Microsoft Teams Message

Email send issue for Reconciliation

Only two scenarios are agreed as priority on 6-Feb Demand Planning call

Oceans Reconciliation Proposal Creation Workflow
Oceans TA MJE Proposal creation workflow

Credit Release - India Workflow configuration, Deactivate existing automation service and create new

SysAid Number - 2419869

Hi,

Request to deactivate the existing automation service and create new one, and doing workflow configuration in Credit Block Release Automation with single approval India WF1.

Step 1:

Deactivate the existing automation service and create a new service.

1. Goto Automation services under development and search for Get Credit Block Orders - India, click on deactivate the service
2. Create a new service from workflow - Credit Block Release Automation with single approval India WF1 by clicking the '+' icon(The name and description can be copied from the existing deactivated service)
3. Add 4751 profiles to the new service under development -> Automation services.
4. Activate the automation service.

Step 2: (This can be done from Beezlabs side)

1. Add the Date Time bot in workflow - Credit Block Release Automation with single approval India WF1 and Deploy the workflow.
3. Add datetime input proposals to the bot - Vkm4 ​- Sale order filter bot India.
4. Remove the Rep group value IN4 in input proposals of workflow - Credit Block Release Automation with single approval India WF1, and also in new automation service proposals (This step was missed during the deployment phase).

Regards,
Steve

Email not being received during Task Create Event

This is a common issue across all use cases that was identified and confirmed today with MJE posting.

Created a posting 105598 in nlmas335, a group user task is created, but no email is received. Task Form setting on Tulip is correct.

Deep Sea Shipments Movement Type

Credit Block Release Automation with multilevel approval Portugal WF1 - 2624886

SysAid Number - 2624886

Workflow: Credit Block Release Automation with multilevel approval Portugal WF1

Bot: Vkm4 - Sale order filter bot Portugal

Bot Message: Bot execution failed due to : For input string: "139.40

Creating SysAid for Credit Block Release Automation with multilevel approval Portugal WF1 got failure in tulip execution.

MJE - IDR/VND Currency Posting

NDPS Missed File Netowrk Issue

ID 183756 Incorrect amounts shown in PDF

SysAid Number - 2669876

Hi Team, Please check ID 183756. Attached you can see the screenshots with the evidence. In this case for audit purposes, this will be a finding because the amounts shown in the PDF are incorrect.

Email read bot and send bot update for Oceans TA

Import Package issue in NDPS Tulip

Missing PDF on email notifications

SysAid Number - 2522342

Hi Team, yesterday (August 2, 2022)we were notified that some requests were missing PDF on email notification. As an example:

Cockpit ID
165092
165145
165146

RPA Hive Regression (Dependent to Open Commitments)

There has been changes made to RPA Hive in the benefit of Open Commitments automation. So the impact of this RPA change has to be tested with other RPA automation scenarios.

Brazil Regime Tool - Bot Template Creation Failed

Hi @karthikeyan23,

As discussed in the call yesterday, we are not able to create the bot template for Brazil Regime Email Bot as the size of the bot is 70MB. Please help us in resolving this so that we can have this solution moved to Production.

Thanks
Koushik

Brazil Regime Tool - Follow-up & Savings

SysAid Number - 2751533

Hello team,
Apreciate if you can review the Brazil regmine automation as it is failing. What is the issue of the failure given that it doesn’t seem to be related to Email service as it is not listed in the Email Service card on the board.

[cid:[email protected]]
[cid:[email protected]]

Pura vida,
[cid:[email protected]]

From: Andreoni Nunes da Cruz Costa [email protected]
Sent: Monday, May 15, 2023 1:02 PM
To: David Alberto Solis Villalobos [email protected]
Cc: Juan Solano Rojas [email protected]; Paola Moreira Abarca [email protected]; EXT_Avva Chandra Koushik [email protected]
Subject: RES: Brazil Regime Tool - Follow-up & Savings

Hi David,
For the past two months, I haven't been able to run the automation because I still don't have access, but Koushik has been running it for me, I'm waiting for my access to be ready.

Andreoni Costa
Tax Analyst
[phone]
[email protected]mailto:[email protected]

[cid:[email protected]]

De: David Alberto Solis Villalobos <[email protected]mailto:[email protected]>
Enviada em: segunda-feira, 15 de maio de 2023 10:00
Para: Andreoni Nunes da Cruz Costa <[email protected]mailto:[email protected]>
Cc: Juan Solano Rojas <[email protected]mailto:[email protected]>; Paola Moreira Abarca <[email protected]mailto:[email protected]>
Assunto: Re: Brazil Regime Tool - Follow-up & Savings

Good Morning @andreonimailto:[email protected]

Any updates regarding this thread?

Best regards.

[cid:[email protected]] [cid:[email protected]] [cid:[email protected]]
If you are happy with the work I'm doing, why don't we celebrate with a Cheers!https://apps.powerapps.com/play/5272616d-4dba-4a9a-b264-867fa9b204c6?tenantId=9e16780e-719d-496b-a880-24ac20c30a60
Next OOO: 28 April, 2023.

---

From: David Alberto Solis Villalobos <[email protected]mailto:[email protected]>
Sent: Monday, May 8, 2023 4:56 PM
To: Andreoni Nunes da Cruz Costa <[email protected]mailto:[email protected]>
Cc: Juan Solano Rojas <[email protected]mailto:[email protected]>; Paola Moreira Abarca <[email protected]mailto:[email protected]>
Subject: Brazil Regime Tool - Follow-up & Savings

Hello @andreonimailto:[email protected]

Hope you are doing well.

Regarding the automation of Brazil Regime Tool. I want to follow up with you to find out if you have had any problems with the automation or the way the automation works?
Also, can you please provide me with the quantity of hours that we are saving with this automation please?

Thanks in advance,

Best regards.

[cid:[email protected]] [cid:[email protected]] [cid:[email protected]]

If you are happy with the work I'm doing, why don't we celebrate with a Cheers!https://apps.powerapps.com/play/5272616d-4dba-4a9a-b264-867fa9b204c6?tenantId=9e16780e-719d-496b-a880-24ac20c30a60

Next OOO: 28 April, 2023.

Tulip server outage - 2693225

SysAid Number - 2693225

Hello team,
Please note that today Work Day +1 users complained of Cockpit being slow to upload files and throwing errors on the files being uploaded and but the same file loaded one more time it would succeed. When checking the system we noticed a spike on errors with the following format.
“The request was rejected because the URL contained a potentially malicious String”

[cid:[email protected]]

Looking at the past days I see that it has been a recurring theme in at least 3 days back
[cid:[email protected]]

Issue occurs at the same time each day, which is interesting.

Can you please check if there is any chron job in our system that could potentially be triggering this issue during the specified timeframe.
[cid:[email protected]]

If I look at server metrics we seem to loose activity at this time too, CPU-Memory usage does down to 0, not sure if because the server is rejecting every action and therefore no load or what can this mean

Levi just FYI in case something catches your attention from a Security perspective that could be behind this.

Pura vida,
[cid:[email protected]]

Tradall VAT Warehouse Enhancement

Approval request | Cockpit Tool _ PATRON entries with both currencies LC1 and LC2 - 2675494

SysAid Number - 2675494

Hello Team

Could you please support to us with the process to request to post the entries with both currencies LC1 and LC2 by Cockpit, attach you can find the approval. This type of posting will be apply only to entity 5478 and 5479 (Patron entities)

Also attach an example of documents were posted each month with that impact to currencies

SAP document number CC 5478_ 100128976 & 100122921

Thanks in advance for your support

Saludos
Yadhira Tavizón
Tel [phone] Ext 1303
Accounting Coordinator PSM / BES

Git Repo Check for Web Crawlers

There has been concerns raised on the missing or unavailability of Crawler bots code repo. This is becoming a challenge during the issues to be fixed.

Also take into consideration that only the websites going to be supported by us apart from actowiz, is going to be checked and made available for Factory. @Sakthi1502 to consider this task and handover to Factory.

IoR Robot A - email webhook

SysAid Number - 2492204

Hello team,
As discussed since the beginning of the project, please set this robot to listen to the inbox for a specific email/webhook, as there are constant delays on execution because of incorrect data of file, holiday where file is sent on the next day, etc.

Pura vida,
[cid:[email protected]]

MJE testing for Tulip Upgrade

Metro Production Deployment

SysAid Number - 2612743

Hi Team,

Creating a Sysaid Ticket for Metro Production Deployment.

Regards,
Sakthivel

Sent from Mailhttps://go.microsoft.com/fwlink/?LinkId=550986 for Windows

Changing the Final File Name generated as the output of the Automation - Red Items Report

The current output file generated from Red Items report automation contains the Time Stamp as part of the name.
Example: PTP - PYMT proposals details report template_11-18-22_07-35-26.xlsx

Since, this automation is being run two times a day, the output folder has two files for every day. But the user expectation is to have only one file for each day which has the latest information.

So, the proposed solution is to remove the time stamp from the file name which would look like, PTP - PYMT proposals details report template_11-18-22.xlsx.

By making the change, the new file will automatically replace the old file. So, on any given day, there will only be one file present in the share point location for that day.

TULIP PRICE FILE FOR SGWS - ISSUE WITH FET CALCULATING ON DI PLANTS

SysAid Number - 2525601

ISSUE WITH FET CALCULATING ON DI PLANTS, see details below/file attached

From: Caridad Lyden [email protected]
Sent: Monday, August 8, 2022 1:21 PM
To: Bharath Mahesh Mudigonda [email protected]; EXT_Muthuvijayan ilanchelian [email protected]
Cc: Juan Solano Rojas [email protected]
Subject: RE: TULIP PRICE FILE FOR SGWS - ISSUE WITH FET CALCULATING ON DI PLANTS

Updated:
The ROBOT seems to be calculating these pricing conditions for DI Plants, when it should not.
ZFET
ZSET
ZS19

Caridad Lyden | Master Data Manager | Operations Department
Bacardi USA, INC
Cell: 305.606.1911
Email: [email protected]mailto:[email protected]

From: Caridad Lyden
Sent: Monday, August 8, 2022 3:17 PM
To: Bharath Mahesh Mudigonda <[email protected]mailto:[email protected]>; EXT_Muthuvijayan ilanchelian <[email protected]mailto:[email protected]>
Cc: Juan Solano Rojas <[email protected]mailto:[email protected]>
Subject: TULIP PRICE FILE FOR SGWS - ISSUE WITH FET CALCULATING ON DI PLANTS

Dear all
Please see the attached SGWS Price file. I have highlighted in RED TEXT the FET that was produced for DI plants.

Please review and correct this.

Thank you

Caridad Lyden | Master Data Manager | Operations Department
Bacardi USA, INC
Cell: 305.606.1911
Email: [email protected]mailto:[email protected]

MJE for deposit to HR2B

SysAid Number - 2655230

Hi team,

Could you please help us with the issue below? It’s not picking the correct exchange rate in USD for currency VND.

Thanks in advance.

[cid:[email protected]][cid:[email protected]]

From: Gourav Katiyar [email protected]
Sent: Tuesday, January 17, 2023 4:27 AM
To: Aly Gutierrez Mora [email protected]; Sebastian Richmond Salazar [email protected]
Cc: Ing Kheng Ong [email protected]; Thu Nguyen [email protected]; Gaurav Dhingra [email protected]
Subject: RE: MJE for deposit to HR2B

Hi Aly,

When MJE posting conversation rate is not picked correctly in RPA tool, screenshot attached for your reference. As attached MJE it should be for 16522.80 USD.

[cid:[email protected]]

[cid:[email protected]]

Thank you,
Stay safe and healthy,
Best regards,
Gourav Katiyar

From: Thu Nguyen <[email protected]mailto:[email protected]>
Sent: 17 January 2023 11:49
To: Ing Kheng Ong <[email protected]mailto:[email protected]>; Gourav Katiyar <[email protected]mailto:[email protected]>
Subject: MJE for deposit to HR2B

Hi IK,

Please approve the MJE over $10k for Vietnam.
As advice from Gourav, if the MJE is posted in Cockpit by him, the approver will be Gaurav Dhingra so we need your approval by email to attach in the MJE.

Hi Gourav,

Please help to post MJE.
Thank you.

Best regards,
Thu

Client Secret Update for Azure OAuth Credentials

Canada SAQ SO Automation - Issue

SysAid Number - 2619139

Creating as a SysAid ticket

Best Regrads,
P.ARUNA
Beezlabs HelpDesk

---

From: EXT_Bharath Mahesh [email protected]
Sent: Thursday, December 1, 2022 10:40 AM
To: Jean-Jaurice Ndihokubwayo [email protected]; dbaskaran [email protected]
Cc: Juan Solano Rojas [email protected]; BeezLabs Help Desk [email protected]; Paola Moreira Abarca [email protected]
Subject: Re: 5TH REQUEST; URGENT Canada SAQ SO Automation

Copying Helpdesk team + Paola to the mail chain.

---

Best Regards,

Bharath,

Delivery Head,

Beez Innovation Labs (BeezLabs),

Mobile.: [phone]

Location: India. (GMT+5:30)

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Know more about Bacardi Automation Serviceshttps://bacardi.sharepoint.com/sites/BacardiAutomationServicesBAS

[signature_2687667207]https://bacardi.sharepoint.com/sites/BacardiAutomationServicesBAS

From: Jean-Jaurice Ndihokubwayo [email protected]
Date: Thursday, 1 December 2022 at 01:22
To: EXT_Dinesh Baskaran [email protected]
Cc: EXT_Bharath Mahesh [email protected], EXT_Muthuvijayan ilanchelian [email protected], Juan Solano Rojas [email protected]
Subject: RE: 5TH REQUEST; URGENT Canada SAQ SO Automation

Hello guys,

We have run into issues with the automation again, there is 2 orders in Backo 5 that aren’t being transmitted into SAP.

[cid:[email protected]]

Thanks

JEAN-JAURICE NDIHOKUBWAYO

Demand Planner • Supply & Logistics, BACARDI CANADA INC.

5524 St. Patrick, Suite 400 Montreal, Quebec H4E 1A8

C: 514 476-6479 | E: [email protected]mailto:[email protected]

[cid:[email protected]]

From: EXT_Dinesh Baskaran [email protected]
Sent: June 9, 2022 2:51 AM
To: Jean-Jaurice Ndihokubwayo [email protected]
Cc: EXT_Bharath Mahesh [email protected]; EXT_Muthuvijayan ilanchelian [email protected]; CAONT_canadab2b [email protected]; Adriana Espinel [email protected]; Juan Solano Rojas [email protected]
Subject: Re: 5TH REQUEST; URGENT Canada SAQ SO Automation

Hello team,

Hope you are doing great!

We monitored the last execution of SAQ automation, and it is successful. Automation has picked up 9 orders from the portal and 8 new orders got created successfully in SAP.

Regards,

Dinesh Baskaran

---

From: Jean-Jaurice Ndihokubwayo <[email protected]mailto:[email protected]>
Sent: Wednesday, June 8, 2022, 23:12
To: Adriana Espinel <[email protected]mailto:[email protected]>; EXT_Dinesh Baskaran <[email protected]mailto:[email protected]>; Juan Solano Rojas <[email protected]mailto:[email protected]>
Cc: EXT_Bharath Mahesh <[email protected]mailto:[email protected]>; EXT_Muthuvijayan ilanchelian <[email protected]mailto:[email protected]>; CAONT_canadab2b <[email protected]mailto:[email protected]>
Subject: RE: 5TH REQUEST; URGENT Canada SAQ SO Automation

Thank you team i really appreciate your help.

We’ll keep the new contacts in mind for the future.

JEAN-JAURICE NDIHOKUBWAYO

Inventory Planner • Supply & Logistics, BACARDI CANADA INC.

5524 St. Patrick, Suite 400 Montreal, Quebec H4E 1A8

C: 514 476-6479 | E: [email protected]mailto:[email protected]

[cid:[email protected]]

From: Adriana Espinel <[email protected]mailto:[email protected]>
Sent: June 8, 2022 1:10 PM
To: EXT_Dinesh Baskaran <[email protected]mailto:[email protected]>; Juan Solano Rojas <[email protected]mailto:[email protected]>; Jean-Jaurice Ndihokubwayo <[email protected]mailto:[email protected]>
Cc: EXT_Bharath Mahesh <[email protected]mailto:[email protected]>; EXT_Muthuvijayan ilanchelian <[email protected]mailto:[email protected]>; CAONT_canadab2b <[email protected]mailto:[email protected]>
Subject: RE: 5TH REQUEST; URGENT Canada SAQ SO Automation

Thank you, dear all for your prompt response to this request.

@JJmailto:[email protected], please bear in mind the email address and process shared by Juan to get needed and timely support in case of any new issues. Thank you.

In the future, please address any issues to

[email protected]mailto:[email protected] (this raises a ticket automatically)

[email protected]mailto:[email protected] (the overall support team for Bacardi Automation Services)

[email protected]mailto:[email protected] (for visibility, or chat with me through teams to escalate any issues)

Kind regards,

---

Adriana Espinel
Operations – Supply Chain Integration
Mobile: + 1 305-505-1648

CONFIDENTIALITY NOTE. This message (including any attachments) may contain information that is privileged, confidential or otherwise protected from disclosure. If you are not the intended recipient, please immediately advise the sender by reply email that this message has been inadvertently transmitted to you and delete this email, any attachments, and all copies from your system. Thank you for your cooperation.

From: EXT_Dinesh Baskaran <[email protected]mailto:[email protected]>
Sent: Wednesday, June 8, 2022 1:03 PM
To: Adriana Espinel <[email protected]mailto:[email protected]>; Juan Solano Rojas <[email protected]mailto:[email protected]>; Jean-Jaurice Ndihokubwayo <[email protected]mailto:[email protected]>
Cc: EXT_Bharath Mahesh <[email protected]mailto:[email protected]>; EXT_Muthuvijayan ilanchelian <[email protected]mailto:[email protected]>; CAONT_canadab2b <[email protected]mailto:[email protected]>
Subject: Re: 5TH REQUEST; URGENT Canada SAQ SO Automation

Hello Team,

The issue has been resolved and coming executions will pick up the orders. Kindly let me know if you face any issues.

Sorry for the late response. We understood

from the mail chain that the issue has been sent to recipients who are not part of the current support team. Please mail to [email protected]mailto:[email protected], if you face any issue in future

Have a great day!

Regards,

Dinesh Baskaran

---

From: Adriana Espinel <[email protected]mailto:[email protected]>
Sent: Wednesday, June 8, 2022, 20:23
To: Juan Solano Rojas <[email protected]mailto:[email protected]>; Jean-Jaurice Ndihokubwayo <[email protected]mailto:[email protected]>; EXT_Pawan Ojha <[email protected]mailto:[email protected]>; EXT_Deepak Ram <[email protected]mailto:[email protected]>; EXT_Amit Chowdhary <[email protected]mailto:[email protected]>; EXT_Muthuvijayan ilanchelian <[email protected]mailto:[email protected]>; EXT_Dinesh Baskaran <[email protected]mailto:[email protected]>
Subject: RE: 5TH REQUEST; URGENT Canada SAQ SO Automation

Thank you, for your prompt response, dear Juan.

Kind regards,

---

Adriana Espinel
Operations – Supply Chain Integration
Mobile: + 1 305-505-1648

CONFIDENTIALITY NOTE. This message (including any attachments) may contain information that is privileged, confidential or otherwise protected from disclosure. If you are not the intended recipient, please immediately advise the sender by reply email that this message has been inadvertently transmitted to you and delete this email, any attachments, and all copies from your system. Thank you for your cooperation.

From: Juan Solano Rojas <[email protected]mailto:[email protected]>
Sent: Wednesday, June 8, 2022 10:44 AM
To: Adriana Espinel <[email protected]mailto:[email protected]>; Jean-Jaurice Ndihokubwayo <[email protected]mailto:[email protected]>; EXT_Pawan Ojha <[email protected]mailto:[email protected]>; EXT_Deepak Ram <[email protected]mailto:[email protected]>; EXT_Amit Chowdhary <[email protected]mailto:[email protected]>; EXT_Muthuvijayan ilanchelian <[email protected]mailto:[email protected]>; EXT_Dinesh Baskaran <[email protected]mailto:[email protected]>
Subject: RE: 5TH REQUEST; URGENT Canada SAQ SO Automation

Hello Jean-Jaurice, Adriana,

Apologies, the team has been on an offsite this week and probably went under the radar. We’re looking at it right now. Will update you back in an hour.

In the future, please address any issues to

[email protected]mailto:[email protected] (this raises a ticket automatically)

[email protected]mailto:[email protected] (the overall support team for Bacardi Automation Services)

[email protected]mailto:[email protected] (for visibility, or chat with me through teams to escalate any issues)

Pura vida,

[cid:[email protected]]

From: Adriana Espinel <[email protected]mailto:[email protected]>
Sent: Wednesday, June 8, 2022 8:15 AM
To: Jean-Jaurice Ndihokubwayo <[email protected]mailto:[email protected]>; EXT_Pawan Ojha <[email protected]mailto:[email protected]>; EXT_Deepak Ram <[email protected]mailto:[email protected]>; EXT_Amit Chowdhary <[email protected]mailto:[email protected]>; EXT_Muthuvijayan ilanchelian <[email protected]mailto:[email protected]>; EXT_Dinesh Baskaran <[email protected]mailto:[email protected]>
Cc: Juan Solano Rojas <[email protected]mailto:[email protected]>
Subject: RE: 5TH REQUEST; URGENT Canada SAQ SO Automation

Hello, JJ,

Including Juan- for his support. Dear Juan, are you aware of any issues with these BOTs? Please advise. Thank you.

Kind regards,

---

Adriana Espinel
Operations – Supply Chain Integration
Mobile: + 1 305-505-1648

CONFIDENTIALITY NOTE. This message (including any attachments) may contain information that is privileged, confidential or otherwise protected from disclosure. If you are not the intended recipient, please immediately advise the sender by reply email that this message has been inadvertently transmitted to you and delete this email, any attachments, and all copies from your system. Thank you for your cooperation.

From: Jean-Jaurice Ndihokubwayo <[email protected]mailto:[email protected]>
Sent: Wednesday, June 8, 2022 10:09 AM
To: EXT_Pawan Ojha <[email protected]mailto:[email protected]>; EXT_Deepak Ram <[email protected]mailto:[email protected]>; EXT_Amit Chowdhary <[email protected]mailto:[email protected]>; EXT_Muthuvijayan ilanchelian <[email protected]mailto:[email protected]>; Adriana Espinel <[email protected]mailto:[email protected]>; EXT_Dinesh Baskaran <[email protected]mailto:[email protected]>
Subject: RE: 5TH REQUEST; URGENT Canada SAQ SO Automation
Importance: High

Hello,

Can i please get a response concerning the automation error? We have a lot of orders that are not being transmitted to SAP and this is causing me to have to create everything manually.

Looping in @Adriana Espinelmailto:[email protected], Hello Adri, if you know anyone who could help with this please let me know as I’ve been trying since last week and still haven’t gotten an answer.

Thank you

JEAN-JAURICE NDIHOKUBWAYO

Inventory Planner • Supply & Logistics, BACARDI CANADA INC.

5524 St. Patrick, Suite 400 Montreal, Quebec H4E 1A8

C: 514 476-6479 | E: [email protected]mailto:[email protected]

[cid:[email protected]]

From: Jean-Jaurice Ndihokubwayo
Sent: June 6, 2022 2:59 PM
To: EXT_Pawan Ojha <[email protected]mailto:[email protected]>; EXT_Deepak Ram <[email protected]mailto:[email protected]>; EXT_Amit Chowdhary <[email protected]mailto:[email protected]>; EXT_Muthuvijayan ilanchelian <[email protected]mailto:[email protected]>
Subject: 4TH REQUEST; URGENT Canada SAQ SO Automation
Importance: High

Hello All,

It has now been a week and I haven’T received no feedback from you guys. Please advise.

Thanks

JEAN-JAURICE NDIHOKUBWAYO

Inventory Planner • Supply & Logistics, BACARDI CANADA INC.

5524 St. Patrick, Suite 400 Montreal, Quebec H4E 1A8

C: 514 476-6479 | E: [email protected]mailto:[email protected]

[cid:[email protected]]

From: Jean-Jaurice Ndihokubwayo
Sent: June 3, 2022 9:42 AM
To: EXT_Pawan Ojha <[email protected]mailto:[email protected]>; EXT_Deepak Ram <[email protected]mailto:[email protected]>; EXT_Amit Chowdhary <[email protected]mailto:[email protected]>
Subject: URGENT Canada SAQ SO Automation
Importance: High

Guys,

Please someone advise on the below.

JEAN-JAURICE NDIHOKUBWAYO

Inventory Planner • Supply & Logistics, BACARDI CANADA INC.

5524 St. Patrick, Suite 400 Montreal, Quebec H4E 1A8

C: 514 476-6479 | E: [email protected]mailto:[email protected]

[cid:[email protected]]

From: Jean-Jaurice Ndihokubwayo
Sent: June 1, 2022 8:51 AM
To: EXT_Pawan Ojha <[email protected]mailto:[email protected]>; EXT_Deepak Ram <[email protected]mailto:[email protected]>; EXT_Amit Chowdhary <[email protected]mailto:[email protected]>
Subject: RE: Canada SAQ SO Automation
Importance: High

Team,

This is disrupting a lot of our activities. Please advise asap.

Thanks

JEAN-JAURICE NDIHOKUBWAYO

Inventory Planner • Supply & Logistics, BACARDI CANADA INC.

5524 St. Patrick, Suite 400 Montreal, Quebec H4E 1A8

C: 514 476-6479 | E: [email protected]mailto:[email protected]

[cid:[email protected]]

From: Jean-Jaurice Ndihokubwayo
Sent: May 31, 2022 9:40 AM
To: Tulip RPA <[email protected]mailto:[email protected]>; CAONT_canadab2b <[email protected]mailto:[email protected]>; EXT_Deepak Ram <[email protected]mailto:[email protected]>; EXT_Pawan Ojha <[email protected]mailto:[email protected]>; EXT_Amit Chowdhary <[email protected]mailto:[email protected]>
Subject: RE: Canada SAQ SO Automation
Importance: High

Following up on this, any news?

JEAN-JAURICE NDIHOKUBWAYO

Inventory Planner • Supply & Logistics, BACARDI CANADA INC.

5524 St. Patrick, Suite 400 Montreal, Quebec H4E 1A8

C: 514 476-6479 | E: [email protected]mailto:[email protected]

[cid:[email protected]]

From: Jean-Jaurice Ndihokubwayo
Sent: May 27, 2022 2:17 PM
To: Tulip RPA <[email protected]mailto:[email protected]>; CAONT_canadab2b <[email protected]mailto:[email protected]>; EXT_Deepak Ram <[email protected]mailto:[email protected]>; EXT_Pawan Ojha <[email protected]mailto:[email protected]>; EXT_Amit Chowdhary <[email protected]mailto:[email protected]>
Subject: RE: Canada SAQ SO Automation

Hello team,

Orders are not being picked up by the tulip. Can you please investigate?

Thanks

JEAN-JAURICE NDIHOKUBWAYO

Inventory Planner • Supply & Logistics, BACARDI CANADA INC.

5524 St. Patrick, Suite 400 Montreal, Quebec H4E 1A8

C: 514 476-6479 | E: [email protected]mailto:[email protected]

[cid:[email protected]]

From: Tulip RPA <[email protected]mailto:[email protected]>
Sent: May 27, 2022 2:01 PM
To: CAONT_canadab2b <[email protected]mailto:[email protected]>
Cc: EXT_Deepak Ram <[email protected]mailto:[email protected]>; EXT_Pawan Ojha <[email protected]mailto:[email protected]>; EXT_Amit Chowdhary <[email protected]mailto:[email protected]>
Subject: Canada SAQ SO Automation

Dear User,

Exception raised during Direct Login in SAQ portal. Please find the details below:

session not created: This version of ChromeDriver only supports Chrome version 97 Current browser version is 81.0.4044.138 with binary path C:\Program Files (x86)\Google\Chrome\Application\chrome.exe (SessionNotCreated)

Regards,
Tulip

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