bearsdotzone / resume

Bears Abney

Software Developer

[email protected]

Experience

IT Support Specialist

2021-2021 Thomas J Henry Law, San Antonio, TX

• Monitored and triaged support tickets for both software and hardware.
• Maintained documentation, implemented policy, and administered asset management.
• Utilized remote control software to resolve issues with client systems.
• Deployed new user profiles, accounts, and equipment.

Help Desk Consultant

2017-2019 Rensselaer Polytechnic Institute, Troy, NY

• Troubleshot and fixed software issues with university supported applications.
• Facilitated large-scale hardware distribution and support.
• Provided phone support and customer service to remote users.
• Employed a ticketing system to triage user requests and escalate as necessary.
• Documented technical procedures and maintained a user knowledge base.

US Cyber Patriot

2012-2015 San Antonio, TX

• Implemented instruction in cybersecurity and networking principles and best practices by Rackspace employees.
• Mentored junior teams, teaching the OSI model, network security, and Cisco networking.
• Led my team to state-wide award and recognition.

Projects

Blog

Ghost Blog - Open Source - Self-Hosted

2020-Present

• Learning Goal - Develop technical and expository writing skills.
• Convey technical information in a digestible format for non-technical readers.
• Explore in depth topics of interest.

Paper Trail

Inventory Management System - TypeScript - SvelteKit - Postgres - Redis - Open Source github.com/bearsdotzone/paper-trail

2022-Present

• Learning Goal - Develop full stack skills, learn new web frameworks
• Ensure data security and privacy for the end user
• Provide a functional and intuitive interface for management and search.

Platter Minecraft Mod

100,000 Downloads - Java - Open Source - github.com/bearsdotzone/platter

2020-Present

• Learning Goal - Understand interacting with a legacy codebase, receive user feedback and provide support, develop community involvement.
• Design and develop a feature addition that fits seamlessly with existing content.
• Gain deeper understanding of the systems and technology that power a favorite pastime.

Proxmox Homelab

Hypervisor - Open Source - Reliability

2015-Present

• Learning Goal - Gain experience with virtualization, clustering, container, storage, and networking technologies.
• Serve files from a ZFS pool, maintain 3-2-1 backup policies on all devices.
• Host web and game servers, providing a professional level of service to various internet communities.
• Consists of a Proxmox hypervisor managing Docker images, network attached storage, routing, and virtual machines for standalone applications.

Education

2024-2024 Cognizant Skills Accelerator

• Certified Cognizant Java Full Stack Developer
• Completed coursework in aspect-oriented programming, parallel computing, and REST and Web APIs
• Created projects using Spring Framework, JUnit, and Mockito

2022-2023 Excelsior University, Albany, NY

• Associates in Liberal Arts
• Completed coursework in ethics and professional development.

2015-2019 Rensselaer Polytechnic Institute, Troy, NY

• Majored in Computer Science
• Completed coursework in Network Programming, Large-Scale Programming, and Computational Social Processes.

resume's Issues

Keywords

For consistency we should probably add keywords like under Platter mod to every project, though we're tight for space already.