awsdocs / amazon-connect-admin-guide Goto Github PK

There are some errors in this file:

• AgentInfo is capitalized in the sample contact events, in lines 183 and 220.
• AgentArn is capitalized in lines 184 and 221.
• The AgentInfo object does not actually provide the RoutingProfileArn. This may be an error with the event rather than the documentation here, but the sample in line 220 shows the correct current format, without RoutingProfileArn.
• RoutingProfileArn should also presumably not be capitalized in the sample in line 185.
• The timestamps in lines 225-227 should be inside the "detail" object.
• In the events I'm seeing, a DISCONNECT event for an inbound voice call does not have a connectedToSystemTimestamp.

Thanks

i tried playing a prompt dynamically from s3 bucket by referring its ARN in contact flow attributes but its not getting played .
Any support would be helpful

Page in which the issue is present - Add an Amazon Lex bot- Amazon connect which explains on adding an Amazon bot to amazon connect.

At the end we see the steps to Finish Contact Flow

4 steps are mentioned under To complete the SpeakToAgent intent which is a part of Finish Contact Flow

We see that set customer queue flow is mentioned but not set working queue before transfer to queue.

The same is followed in the screenshot set working queue block could not be found

Hello,

Do you have any documentation for how to assign sentiment score to utterances? I'd like to know how the model assigns the score and specifically this part"frequency and proximity of the resulting sentiment for each speaker turn". I appreciate it if you could shed more light on it.

Thanks~

I set up an Amazon Connect instance and tested it. I found that the value of Recordings field in the CTR is NOT what is said in the documentation - RecordingInfo. The value of Recording field in CTR is.

The documentation page is at:
https://github.com/awsdocs/amazon-connect-admin-guide/blob/master/doc_source/ctr-data-model.md

For example:

{ 
"_comment": "other fields are omitted",
"Recording": {
    "DeletionReason": null,
    "Location": "connect-4d21bccc2381/connect/carsdev/CallRecordings/2020/02/18/5d0ea9ec-0d0a-4cab-8b27-d4353bca6c08_20200218T23:27_UTC.wav",
    "Status": "AVAILABLE",
    "Type": "AUDIO"
  },
  "Recordings": [
    {
      "DeletionReason": null,
      "FragmentStartNumber": null,
      "FragmentStopNumber": null,
      "Location": "connect-4d21bccc2381/connect/carsdev/CallRecordings/2020/02/18/5d0ea9ec-0d0a-4cab-8b27-d4353bca6c08_20200218T23:27_UTC.wav",
      "MediaStreamType": "AUDIO",
      "ParticipantType": null,
      "StartTimestamp": null,
      "Status": "AVAILABLE",
      "StopTimestamp": null,
      "StorageType": "S3"
    }
  ]
}

Greetings fellow Amazon Connectors! 👋

We've setup an Amazon Connect instance for a company that operates in multiple timezones.
When defining the Hours of operation, I appear to only be allowed to use one time zone:

I've read through the docs online https://github.com/awsdocs/amazon-connect-admin-guide/blob/master/doc_source/set-hours-operation.md and done a bit of googling but not been able to find an answer.

We would like to have multiple tables with different timezones or gain an understanding of how companies that operate in multiple timezones manage their Connect Hours of Operation.

Thanks.

Note: this question is cross-posted to StackOverflow for visibility: https://stackoverflow.com/questions/69176875/can-amazon-connect-hours-of-operation-have-multiple-timezones (and anyone collecting SO "points" can get them) 😊

The MissedCalls metric states that the unit is Seconds, however during testing, it seems to actually use Count.

Issue: When the content length is greater than ~2000, the following error is generated:
An error occurred (InvalidContactFlowException) when calling the CreateContactFlow operation: None

response = client.create_contact_flow(
InstanceId='string',
Name='string',
Type='CONTACT_FLOW'|'CUSTOMER_QUEUE'|'CUSTOMER_HOLD'|'CUSTOMER_WHISPER'|'AGENT_HOLD'|'AGENT_WHISPER'|'OUTBOUND_WHISPER'|'AGENT_TRANSFER'|'QUEUE_TRANSFER',
Description='string',
Content='string',
Tags={
'string': 'string'
}
)

Sample outputs:

length: 9093
An error occurred (InvalidContactFlowException) when calling the CreateContactFlow operation: None

length: 365
{'ResponseMetadata': {'RequestId': 'xxx', 'HTTPStatusCode': 200, xxxx'}

Please advice

What event is thrown if the customer disconnect the call.

I have checked the amazon connect event bus , as per the docs DISCONNECTED event is thrown only if the call is disconnected by the agent or flow action but need to know weather event is thrown if the customer disconnects the call within the flow.