aws-samples / amazon-lex-connect-workshop

This is a self paced workshop to get started on Amazon Connect and Amazon Lex to build a simple customer contact call center and chat bot.

Build an Amazon Connect Call Center

Lab Overview

In this workshop, you will initially build a very simple example of a flow for customer service chatbot for a fictitious FinTech company using Amazon Lex. Once you have built the chatbot you will integrate it with Amazon Connect to create a call center workflow.

Whilst it is possible to do Lab 1 without completing Lab 2 a large amount of the second lab is dependent on having completed the first lab.

Prerequisites

In order to complete this workshop you'll need an AWS Account with sufficient permission to create AWS IAM, Amazon Lex, Amazon Connect, AWS Lambda resources.

Please ensure you follow the instructions regarding the Regions to deploy your Amazon Lex code

The Labs

• Lab 1 - Building your first Amazon Lex chatbot
• Lab 2 - Creating your first call center using Amazon Connect

Questions and Contact

For questions on the AWS Lex Connect Workshop, or to contact the team, please leave a comment on GitHub.

Cleanup

To clean up all the resources created in this workshop:

• If you have created an Amazon Connect instance, go to Amazon Connect console, select the instance and click Remove
• Delete the Amazon Lex bot in the Amazon Lex Console

License

This sample code is made available under the MIT-0 license. See the LICENSE file.

amazon-lex-connect-workshop's Issues

Integrate Lambda function to intent

If you are finding it difficult to add lambda function to intent, please follow below steps to do it, as the mentioned steps in readme are out of date may be due do changes in console

To choose a Lambda function to use with a bot alias

Open the Amazon Lex console at https://console.aws.amazon.com/lexv2/.
From the list of bots, choose the name of the bot that you want to use.
From Create versions and aliases for deployment, choose View aliases.
From the list of aliases, choose the name of the alias that you want to use.
From the list of supported languages, choose the language that the Lambda function is used for.
Choose the name of the Lambda function to use, then choose the version or alias of the function.
Choose Save to save your changes.

https://docs.aws.amazon.com/lexv2/latest/dg/lambda.html#lambda-attach

Link for SimpleWorkflow gives access denied error

Link for SimpleWorkflow gives access denied error in Lab 2 - bucket permissions?

https://s3-eu-west-1.amazonaws.com/connect-lex-lab/Workflows.zip

Add dialog/ card for slot prompt

If you are finding it difficult to add dialog to slot prompt use below steps to do it, as the mentioned steps are out of date may be due to changes in console.

Click on Prompt for slot
Click Advanced options
Expand "Bot elicits information" in Slot prompts panel
Click "More prompt options"
From the Card group panel, you can add the card

sample node.js code 8.10 version is depcreated in AWS lambda

Sample .js code written in node.js version 8.10 is not supported any more in AWS lambda. Code needs to be updated to version 10.* or 12.* to be supported in Lambda

Incorrect reference to caller number from Lambda function

amazon-lex-connect-workshop/lab2-Building_Connect_Call_Center/myPersonalResponder_v1.js

Line 18 in a3b24ff

const match = checkCaller(event.Details.Parameters.PhoneNumber);

I know this is quite the old repo but for anyone unable to get the 2nd part of the workshop working, you might want to change the binding to

const match = checkCaller(event.Details.ContactData.CustomerEndpoint.Address);

in order to get caller's phone number.