ashgadala / ticketdesk

TicketDesk - A simple and effective Issue Tracker for Help Desks

TicketDesk

TicketDesk is an issue tracking system for IT Help Desks.

TicketDesk is efficient and designed to do only one thing, facilitate communications between help desk staff and end users. The overriding design goal is to be as simple and frictionless for both users and help desk staff as is possible.

Documenation

Documentation can be found in the TicketDesk GitHub Wiki

Project Status:

TicketDesk 2.5 is in beta. Development should resume in December 2015 towards a stable release version.

View a working demo of TicketDesk 2.5 here. The demo is automatically deployed by continuous integration from the development branch.

The current stable version is TicektDesk 2.1.

• TicketDesk 2.5 requires Visual Studio 2013 with .Net Framework 4.5.2 or higher.

  • Visual Studio 2013 with Update 4 or higher is required for Azure publishing

• TicketDesk 2.1 requires Visual Studio 2012 or higher with .Net Framework 4.5

Getting started:

Development

Getting started with TicketDesk development should be a "clone, open, and run" experience. You need Visual Studio 2013 with Update 4 or higher, SQL 2012 LocalDB, and Git.

• Clone the github repository
• Switch to the desired branch (development has the latest version, master has latest release ready version)
• Open the project in Visual Studio 2013 or higher
• Hit F5 to run/debug the application
• Code, Contribute, and Enjoy!

Deployment

Please visit the wiki for comprehensive documentation on how to deploy TicketDesk to production IIS server or Azure.

For experienced server admins, please see the Quick Setup Instructions for an abbreviated overview.