albertchen97 / contactoo

Contactoo is a customer service website featuring live chat with an AI chatbot, emailing, and SMS messaging.

Contactoo

Contactoo is a customer service website where you can live chat with an AI chatbot, talk to a representitive, email or send an SMS message to the retailer, and find a nearby retailers on Google Maps.

Architecture Diagram

Sign In Page

Home Page (Signed in as a customer)

Home Page/Ticket Page (Signed in as a retailer/admin)

Live Chat

To alleviate the workload of the representatives/retailers, we implemented an AI chatbot to handle the basic queries from the user:

The user can ask to talk to a human representative:

The representative/retailer can manage multiple tickets/user requests and reply to the customers:

Ticket Management

Reply to Previous User Request

Retailer's View:

Customer's View:

Emailing the Retailer

Sending an SMS Message to the Retailer

Find a Retailer on Google Maps

Video Demo

Video Demo (we were in a hurry because we only had a few minutes before the deadline)

Tech Stack

• Frontend: Next.js, TailwindCSS
• Backend: AWS (Amplify, Cognito, GraphQL, DynamoDB, Amazon Lex)