Another one with saving profile bug about displaymagician

[terrymacdonald]

Hi @Supertriton, Unfortunately there aren't any log files in the Support ZIP File. Can you please go into DisplayMagician settings and change the Logging Level to TRACE, then try and create that error again? Once you can manage to get the error message to come up and make DM crash, then reopen DisplayMagician again and create the Support ZIP File and upload it to this GitHub issue with your web browser (attaching to this email doesn't work. Thanks *Terry *

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[Supertriton]

Sure,

Here :
DisplayMagician-Support-20230324-0002.zip

[terrymacdonald]

Darn it. There still aren't any log files in that support zip file. That is so weird! Can you please go into C:\Users\<username\AppData\Local\DisplayMagician\Logs and zip up all the .log files into a ZIP file manually please? For some reason that Create Support ZIP File button isn't working on your computer, and I'm not sure why. It will be good for you to see if the log files are actually being created or not... Can you please Thanks *Terry*

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[Supertriton]

There seems to be more information
DisplayMagician.zip

[terrymacdonald]

@Supertriton thanks for that log file.

So I firstly have some bad news. DisplayMagician support 'merged' multiscreens via NVIDIA Surround or AMD Eyefinity only. It doesn't currently support Intel Arc merged screens at all. In order to make that work I would need to write a brand new video library that uses the Intel Arc video library. That's not going to happen for quite a while as I am trying to write a new version of DisplayMagician that uses the .net7 and WinUI3.... and that is going to take ages to do.

What this means is that DisplayMagician will definitely not be able to turn on the Intel Arc merged mode, and it may not be able to turn off the Intel Arc merged mode either (that very much depends on the Intel Arc video driver restrictions). Sorry.

The error you are seeing is that DisplayMagician is seeing when DisplayMagician's display setting parsing code is confused by something it's seeing. I cannot see what it is getting confused by, as it isn't shown in the logs.

In order to understand what is happening I'm going to need you to do some tests for me using my other video library software. Is that something you would be able to help me with? I hope so, as I would like DisplayMagician to at least be able to partially work when a computer has an Intel Arc video card.

Thanks
Terry

[terrymacdonald]

I've also opened a new feature request to add Intel Arc support so that I don't forget it.

[Supertriton]

@Supertriton thanks for that log file.

So I firstly have some bad news. DisplayMagician support 'merged' multiscreens via NVIDIA Surround or AMD Eyefinity only. It doesn't currently support Intel Arc merged screens at all. In order to make that work I would need to write a brand new video library that uses the Intel Arc video library. That's not going to happen for quite a while as I am trying to write a new version of DisplayMagician that uses the .net7 and WinUI3.... and that is going to take ages to do.

What this means is that DisplayMagician will definitely not be able to turn on the Intel Arc merged mode, and it may not be able to turn off the Intel Arc merged mode either (that very much depends on the Intel Arc video driver restrictions). Sorry.

The error you are seeing is that DisplayMagician is seeing when DisplayMagician's display setting parsing code is confused by something it's seeing. I cannot see what it is getting confused by, as it isn't shown in the logs.

In order to understand what is happening I'm going to need you to do some tests for me using my other video library software. Is that something you would be able to help me with? I hope so, as I would like DisplayMagician to at least be able to partially work when a computer has an Intel Arc video card.

Thanks Terry

Hello,

Of course with pleasure. Your software is really great, I used it with my Nvidia, I wish I could help you with my Intel.

[Supertriton]

Hi,

I uninstall DisplayMagician while waiting to be able to help you because it launches at each start and ask me to setup.
Don't hesitate to contact me when you need me.

Triton

[terrymacdonald]

Will do. As mentioned above it will be a while, maybe up to a year from now :(. I'm doing all this work in my spare time, and I don't have as much time spare as I used to....

I'll definitely use your help testing though!

Thanks
Terry