Global search - cannot go to message in a diff channel about rocket.chat

[Gummikavalier]

I cannot reproduce on RC 6.6.6. Probably has some particular condition to fulfill until it triggers.

[paulharris]

I have a group called #support with a message inside, with the word "silly".
the url is https://myhost/group/support

If i go to the channel named #bugs and search for "silly" (global), trying to go to the message gives me "Room not found".
Note that #bugs is https://myhost/channel/bugs

If I instead start in a private chat with person-1, then try again, I get "Room not found" (the URL is https://myhost/direct/hashhashhash/...)

If I start in a group called Translations, and then search, it works,
this time the group is https://myhost/group/translations

So the problem appears to be that the target URL does not change the base type (ie channel, group, direct, ...)

Also, isn't nice that the search-results disappear when I jump to the message.
If it isn't what I'm looking for, I have to start the search from scratch.

[Gummikavalier]

Thanks! I still cannot replicate the issue. I tried and in these scenarios the global search as well as jumping to those messages work for us ok.

"Room not found" issues often have indicated cached channels when we've met them, and for clearing out those logging out and logging back in usually helps (the channel subscriptions get loaded again).

[paulharris]

This happens to me in a private firefox window, no cache.

Did you try looking for a message that exists in a private 'group', while in another 'channel' or PM ?
Of course while you are a member of the private group.

[Gummikavalier]

Hi, yes, I tried. Global search works without issues for us. 😥

[Gummikavalier]

Oh! Additional note; have you enabled Global search under /admin/settings/Search -> Default provider?

We have that on.