Create an issue on github or ask for help in the discord
Support: https://discord.gg/AW9SWhd9CJ
How to unban a player?
You need to use this command: /unban Playeridentifier
the identifer need to be without the char1: you can enter the command ingame or in the server console
Essentially, you go to the player list > find the player > click warn > enter a warning reason > submit. These reports are then logged to Discord and a notification is sent to the player. This could also be done by command /warn [id] [reason]