No username or password creation upon wallet setup (android) about polkawallet-flutter

[achallans]

I have contacted them as it seems to have happened with the app requiring a password when we never set one...?!

[sheadawson]

Bump... Can anyone comment on this? I've just gone through the account creation step again and was not able to create an account without a username, so I have a feeling something went wrong when I created the original account. Also I notice biometrics is turned off on the account I'm locked out of. The account creation form ticks this option by default and I would have definitely kept it enabled if I was given the option as I use fingerprint access for everything that offers it.

Thanks for any help

[RomeroYang]

A username and password is always required to create an account. So the null value for your username may be some bug we never encountered and we will look into that.

For now, I hope your mnemonics were kept well so you can re-import your account with a new password.

[sheadawson]

@RomeroYang Thanks heaps for looking into it. Despite being very aware of how important the mnemonics are, I lost them. Combined with realising I don't appear to have a username/password/biometrics, very unfortunate for me :/

[achallans]

Had the same issue @sheadawson - did you manage to fix?

[sheadawson]

@achallans sorry to hear. No I didn't unfortunately, let me know if you do!

[sheadawson]

@achallans when did you install the app and create the account? Wondering if there was a bug with our versions

[achallans]

Feb 19th 2021 - you? I honestly dont remember getting prompted to make an account

[sheadawson]

Earlier - 3 September 2020.

[achallans]

Interesting - I have contacted support and flagged the issue. Maybe try too and let me know

[email protected]
[email protected]

I have also logged a bug on github

[JustforfunA]

@achallans @sheadawson hi, I had the same problem with my polkawallet. Support didn’t answer to me. Can you help me? how did you solve this problem

[achallans]

Didn’t resolve im afraid. Still waiting on a solution

…

On Mon, 31 Jan 2022 at 13:41, JustforfunA ***@***.***> wrote: @achallans <https://github.com/achallans> @sheadawson <https://github.com/sheadawson> hi, I had the same problem with my polkawallet. Support didn’t answer to me. Can you help me? how did you solve this problem — Reply to this email directly, view it on GitHub <#203 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/AABXMVTX757APTLAZ3GB4EDUY3JVRANCNFSM4UZHSGOA> . Triage notifications on the go with GitHub Mobile for iOS <https://apps.apple.com/app/apple-store/id1477376905?ct=notification-email&mt=8&pt=524675> or Android <https://play.google.com/store/apps/details?id=com.github.android&referrer=utm_campaign%3Dnotification-email%26utm_medium%3Demail%26utm_source%3Dgithub>. You are receiving this because you were mentioned.Message ID: ***@***.***>

[JustforfunA]

@achallans thanks for the answer, will wait and hope for the best