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xiruatms avatar xiruatms commented on August 10, 2024 1

@aeturneus , thanks for your patience. Our experts are working on this. To make sure we're on the same page, will you please share the credentials to access your WOPI? Please submit the information using:https://forms.office.com/Pages/ResponsePage.aspx?id=v4j5cvGGr0GRqy180BHbR9NvrlmrippKsMvh4kTM325URVZMWjYyQTVOTVNLTUo5VzFRTTcyNU1RSy4u

Thanks.

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aeturneus avatar aeturneus commented on August 10, 2024

@xiruatms may be related to #4640

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aeturneus avatar aeturneus commented on August 10, 2024

Possibly related to this issue #4684

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xiruatms avatar xiruatms commented on August 10, 2024

@aeturneus , thanks for reporting this.

Please help to clarify following questions for me:

  1. when a template file with auto-numbering style (which style please?) is opened in WOPI, there's no number displayed. There's nothing related directly to JS codes, correct?
  2. What do you mean by "any changes is made to the document"? Simply typing on editor can trigger this, correct?
  3. Do you have any testing template file for us the verify this please?

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aeturneus avatar aeturneus commented on August 10, 2024

@xiruatms thanks for taking a look

  1. Correct, the issue appears upon opening the document and does not require any JS activity to reproduce
  2. Correct, typing in the editor can trigger re-rendering and cause numbering styles to appear
  3. Template file attached - numbers render correctly in Word Online but not in WOPI environment
    numbering-style-issue-example.docx
Screenshot 2024-07-23 at 11 12 59 AM

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C-monC avatar C-monC commented on August 10, 2024

I can confirm I get the same behavior.
No Numbering initially. I then type a single key. The page spasms and inserts
image
the characters %1.%2.%3.... over every tab char/new line?? under the numbered heading.

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aeturneus avatar aeturneus commented on August 10, 2024

@xiruatms gentle bump - this is affecting our production application and making most of our forms unusable currently, any path to resolution would be greatly appreciated

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aeturneus avatar aeturneus commented on August 10, 2024

@xiruatms let us know if there is anything further required to investigate this issue - continues to be a high priority problem for us and many other organizations using WOPI

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mcg-kahootz avatar mcg-kahootz commented on August 10, 2024

I can confirm seeing similar behaviour when opening documents using numbering styles. Sometimes the document will load with no numbering at all and in other instances the numbering starts at 11 instead of 1. Setting a new numbering value (creating a new list from 1) in Word on the desktop does not alter how the numbering is represented in WOPI.

Any updates on a fix?

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