Admin-managed Add-in is *missing* on Outlook for Mac but it is available on Windows and web client about office-js

[MariaLawrenceAntony]

@neprasad-microsoft I am facing this issue for the past 1 month. Could you please give some updates when this will be resolved. Also sometimes assigned add-ins not automatically showing up in user machine. I assigned it to 1500 users and it showed up for only 400 users. Office add-in deployment always a nightmare.

[AlexJerabek]

Thanks for reporting this @tuskar-dev.

@exextoc, could you please investigate?

[kumarshrey-msft]

Hi @tuskar-dev, as mentioned in our public documentation, Outlook add-ins can take up to 24 hours to appear on a client. A few queries:

1. Can you let know how long it has been since this specific add-in was deployed?
2. Does this add-in work on Outlook Mac after sideloading?

[tuskar-dev]

Hi @kumarshrey-msft ,

1. The add-in has been deployed for around 2 months already, so the time constraint is not an issue here I guess, as it has already propagated to all accounts on other platforms.

2. That also doesn't work. On upload of manifest file directly on local client it will show the add-in under My add-ins and it will fetch the image from remote server and show the Add-in but once I close Add-ins settings it will disappear on the next opening of Add-ins settings.

Thank you for your assistance, I hope we will resolve this issue.

[neprasad-microsoft]

Hi @tuskar-dev
Can you share the add-in manifest? You can create a private repo and add the manifest. Share it with exextoc.
Please try to share the actual deployed manifest instead of the localhost one. Thanks.

[tuskar-dev]

Hi @neprasad-microsoft,

I have created a private repo with production manifest.xlm, I have added @exextoc as collaborator. The repo is under this link https://github.com/tuskar-dev/outlook-addin

Thank you

[neprasad-microsoft]

Hi @tuskar-dev,
Thanks for reporting this issue regarding add-in installation. We were able to reproduce this, and it has been put on our backlog. We unfortunately have no timelines to share at this point
 
Internal tracking id: Office: [4763783]