Comments (5)
Hi @Nikodem98 Thanks for reporting this issue, could you try to clear cache to see f it works? https://learn.microsoft.com/en-us/office/dev/add-ins/testing/clear-cache#clear-the-office-cache-on-mac
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Clearing cash didn’t work. Checked every single folder mention I that link and clearing web cash on that I icon didn’t work either
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Hi @Nikodem98, thanks for raising the issue.
From the description you mentioned that the customer seems to have both sideload and admin center who share the same add-in right? For the same CF add-in, we don't support to register them both at the same time. So we need to delete either of them.
From the log you provided, I assume the customer still want to install both of the add-ins? because I see several add-ins like "1f0208ba-973c-47ef-8fa2-b5f59ec5e0cf" and "8b0219e8-5d07-41cf-9514-5c883f1eb28a" and several "[Metadata] [Parsing] [End] [Success] Function=NG.GET.FILE", I guess that should be the problem to cause the installation fail. So we'd suggest to delete the deploy way of the addin for sideload or admin center to resolve the issue. And after that, also remember to clear the local cache(folder) and web cash.
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This issue has been automatically marked as stale because it is marked as needing author feedback but has not had any activity for 4 days. It will be closed if no further activity occurs within 3 days of this comment. Thank you for your interest in Office Add-ins!
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This issue has been closed due to inactivity. Please comment if you still need assistance and we'll re-open the issue.
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