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ruwi-next avatar ruwi-next commented on August 10, 2024

Here is the video of how to reproduce the issue

outlook_missing_events_conv.mp4

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Adrian-MSFT avatar Adrian-MSFT commented on August 10, 2024

@ruwi-next you mentioned "Office on the web, PC desktop and Mac" under platforms.
Do you mean that you see this happening in the Windows Outlook client and on the Mac Outlook client (separately from Office on the web)?
If so, can you please provide a video for the Mac and PC Desktop clients as well? The video only shows the web-based outlook but not the clients.

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ruwi-next avatar ruwi-next commented on August 10, 2024

Hi yes, I have attached a video of the same behaviour in the new Outlook Windows Desktop app. Upon retesting it appears this does work correctly on the Outlook Mac Desktop app. As for classic Outlook on Windows we do not target this and so I am not able to test this.

outlook_mising_events_desktop.mp4

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ruwi-next avatar ruwi-next commented on August 10, 2024

For anyone else running into this issue it can be mitigated by registering the onMessageCompose event. This will initialize your addin before the attachments events are dispatched meaning the bug, what I assume is a race condition with initialising the addin, isn't triggered.

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Swathy-Mothilal avatar Swathy-Mothilal commented on August 10, 2024

Hi @ruwi-next, we haven't been able to reproduce the issue. Could you please share the manifest you're using when experiencing the issue? This will help us investigate further. It's great to hear that you've found a workaround.

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microsoft-github-policy-service avatar microsoft-github-policy-service commented on August 10, 2024

This issue has been automatically marked as stale because it is marked as needing author feedback but has not had any activity for 4 days. It will be closed if no further activity occurs within 3 days of this comment. Thank you for your interest in Office Add-ins!

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microsoft-github-policy-service avatar microsoft-github-policy-service commented on August 10, 2024

This issue has been closed due to inactivity. Please comment if you still need assistance and we'll re-open the issue.

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