Outlook: In Web and new Outlook desktop OnMessageCompose event not triggering after sending several emails about office-js

[akagarwa-msft]

We tried reproing the issue with our test add-in and the add-in you have provided but it doesn't repro for us at all. can you please share a repro video to understand the issue better.

[ArkaiAriza]

Hi. I'm currently trying to provide a video of the issue.

[ArkaiAriza]

@akagarwa-msft Hi. I had some problems reproducing the issue with the sample, even though I was able to reproduce it fairly easily last week. The issue still presented in our production environment so I kept digging.

The change that made it fail again was adding the OnMessageRecipientsChanged event and a corresponding handler. I have updated the provided sample to reflect this, and I recorded a video of the issue. Please tell me if you have problems with the video or if you need anything else.

Thank you very much for your attention.

[ArkaiAriza]

Update: We removed these events from our app as a temporary measure. Right now it's working well with only OnMessageCompose and OnMessageSend events. Any update on the state of this functionality? We are working our way around not using the other events but it would be great to use them again.

[butterpunk]

@akagarwa-msft any luck here?

[mobisw-msft]

@butterpunk , @ArkaiAriza , Apologies for the delay. We are investigating this issue, and we will keep this thread posted.

[mobisw-msft]

Hey @butterpunk , @ArkaiAriza ,

Thank you for reporting the issue with OnMessageCompose and OnRecipientsChange not firing after a certain number of calls. This has been put in our backlog. Unfortunately, we have no timelines to share at this point.

Internal tracking ID: 4623248

[butterpunk]

Thank you @mobisw-msft.

This is very important to us because our customers rely on those events, and send many emails in repetition. This makes it very likely that they'll get into this state and will get their email service disrupted by the "add-in taking too long with your request" modal.