Smart Alert Feature not working in Outlook Mac Thick Client on OnAppointmentSend events. about office-js

[RaveendraReshma]

To shorten the above,

Issue: Send button not displaying verify button popup and preventing smart alert task pane from opening

Issue Description:
Upon clicking on the "Send" button of Outlook, the expected behavior is to display a "Verify" button popup. However, the current behavior is showing a "Don't Send" popup instead, which prevents the smart alert task pane from opening.

Expected Behavior:
After clicking the "Send" button, a popup should appear prompting the user to verify the email address using the "Verify" button. Once verified, control should be transferred to the smart alert task pane.

[neprasad-microsoft]

Hi @RaveendraReshma
Could you paste the event.completed code from your add-in here? Or if possible share it in a private repo and give exextoc access.
Also, please reproduce the issue and collect logs. Steps to collect logs is captured here - https://github.com/OfficeDev/office-js/wiki/Collecting-log-files-for-Outlook-Add%E2%80%90ins-issues

[RaveendraReshma]

@neprasad-microsoft

1. The incident id for mac - GMTD59HT

2. below is the event.completed code on onSendEvent

event.completed({
allowEvent: false,
errorMessage: "Please verify.",
commandId: "appOrgTaskPaneButton",
cancelLabel: "Verify",
});
}

[neprasad-microsoft]

Hi @RaveendraReshma
We tried with this event.completed code and were still unable to repro this issue. Please share your manifest with us so that we can sideload the add-in and debug to see what the issue is.

[RaveendraReshma]

@neprasad-microsoft

please find below the manifest file
Manifest.txt

[DivyaPatidar]

@RaveendraReshma The manifest you provided has localhost URLs thus it won't work for us. Is it possible for you to share manifest with actual URLs or sample add-in code where this issue repros for you?

[RaveendraReshma]

@DivyaPatidar

The smart alerts is now working for both the send events.