Some properties are empty on Office.context.mailbox.item (Outlook, Multi Select Support, Mac) about office-js

[mmanjaree-msft]

Thanks for reporting this issue. It is in our backlog but we donot have any timelines to share at this point.
Internal tracking id : 8827234

[DivyaPatidar]

@manuelsidler could you please provide the reproduction video and the code snippet that you used to obtain these properties?

[manuelsidler]

@DivyaPatidar here's a reproduction video, which shows how I navigate through mail items (without pinning). We refresh our taskpane when a selection has been changed. The code snippet is visible in the developer tools. You can also see that the subject is changing according to the selection. At the end, I close and reopen the add-in. After that the item id has a proper value.

itemid_empty.mp4

[DivyaPatidar]

@manuelsidler Could you clarify if this is a consistent issue or if it occurs sporadically? Does this affect all user accounts? Additionally, would you be able to provide the sample add-in manifest for us to replicate the issue on our side?

[manuelsidler]

@DivyaPatidar in the meantime it's a consistent issue on Outlook for Mac. The add-in is still in development, but all developers can reproduce the issue on their Mac.

I made a sample GitHub repository to reproduce the issue: https://github.com/manuelsidler/outlook-addin-multiselect

Please find attached another two videos, which compare the behavior between Outlook for Mac and Outlook on the web. On the web, it works fine (item id and subject reflects the current selected item). On Mac the subject and the item id don't reflect the current selected item.

item_empty_mac.mp4

itemid_web.mp4

[manuelsidler]

Is there still some information needed from my side?

[akagarwa-msft]

We are good for now; we will investigate from our end and will update.

[dmytro-formpipe]

We also faced with this issue. So might be related. We also have MultiSelect turned on and what we see is that Office.context.mailbox.item does not reflect selected mail, - it remains as it was when Pane was invoked.
Basically as on video "item_empty_mac.mp4" when email selection is changed - subject on the Pane does not change/correspond.
However call Office.context.mailbox.getSelectedItemsAsync does succeed and return correct mail selection.

Windows
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