When searching through unassigned cases, clicking on the searched case does not take you to original thread. about microsoft-teams-apps-faqplus

[gracesivaya]

The animation of the issue.

[v-royavinash]

Hi @gracesivaya ,

This is not a issue with the FAQ plus but an ongoing issue with compose box for which the concerned team is working on it.
A simple workaround to go to the original thread is shown below,

Let me know if it works for you.

[Porkai-Pandian]

Hi @gracesivaya,

Thank you for raising the query, can you please confirm the version of the app installed, is this something customized because I don't find this option.

[gracesivaya]

Hi Porkai, It isn't customized, You need to go to the Teams Channel for Expert Team where cases are posted, and find FAQ Plus messaging extension. I have attached the animation. Hope this helps. Best Regards, Grace Piyakorn S From: Porkai ***@***.***> Sent: Thursday, January 27, 2022 1:18 PM To: OfficeDev/microsoft-teams-apps-faqplus ***@***.***> Cc: Grace Piyakorn Sivayapram ***@***.***>; Mention ***@***.***> Subject: Re: [OfficeDev/microsoft-teams-apps-faqplus] When searching through unassigned cases, clicking on the searched case does not take you to original thread. (Issue #156) Hi @gracesivaya<https://nam06.safelinks.protection.outlook.com/?url=https%3A%2F%2Fgithub.com%2Fgracesivaya&data=04%7C01%7CGrace.Sivayapram%40microsoft.com%7C75d32b6f98a646847f5008d9e15cc01c%7C72f988bf86f141af91ab2d7cd011db47%7C1%7C0%7C637788610795425148%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=0wYMyLJJSlukMjtN5hya4FFd7yH4K%2FfuYMRYnkOI6OE%3D&reserved=0>, Thank you for raising the query, can you please confirm the version of the app installed, is this something customized because I don't find this option. - Reply to this email directly, view it on GitHub<https://nam06.safelinks.protection.outlook.com/?url=https%3A%2F%2Fgithub.com%2FOfficeDev%2Fmicrosoft-teams-apps-faqplus%2Fissues%2F156%23issuecomment-1022883856&data=04%7C01%7CGrace.Sivayapram%40microsoft.com%7C75d32b6f98a646847f5008d9e15cc01c%7C72f988bf86f141af91ab2d7cd011db47%7C1%7C0%7C637788610795425148%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=l0y%2FMxCCM1VQbRWA1chSknokti42WE1G1YLhnda5Yl4%3D&reserved=0>, or unsubscribe<https://nam06.safelinks.protection.outlook.com/?url=https%3A%2F%2Fgithub.com%2Fnotifications%2Funsubscribe-auth%2FASOCMV64RMEAT2GVHHZ5MSLUYDPQ7ANCNFSM5MZ5YNJQ&data=04%7C01%7CGrace.Sivayapram%40microsoft.com%7C75d32b6f98a646847f5008d9e15cc01c%7C72f988bf86f141af91ab2d7cd011db47%7C1%7C0%7C637788610795425148%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=95tJaZb%2BgKmickSAEL%2Fs%2FdWb%2BKecpktr9%2BQ0FAI5b3M%3D&reserved=0>. Triage notifications on the go with GitHub Mobile for iOS<https://nam06.safelinks.protection.outlook.com/?url=https%3A%2F%2Fapps.apple.com%2Fapp%2Fapple-store%2Fid1477376905%3Fct%3Dnotification-email%26mt%3D8%26pt%3D524675&data=04%7C01%7CGrace.Sivayapram%40microsoft.com%7C75d32b6f98a646847f5008d9e15cc01c%7C72f988bf86f141af91ab2d7cd011db47%7C1%7C0%7C637788610795425148%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=B05xXJhItZhLkS6%2FogL%2BtHvohvCotI6jmqidXjyHoy4%3D&reserved=0> or Android<https://nam06.safelinks.protection.outlook.com/?url=https%3A%2F%2Fplay.google.com%2Fstore%2Fapps%2Fdetails%3Fid%3Dcom.github.android%26referrer%3Dutm_campaign%253Dnotification-email%2526utm_medium%253Demail%2526utm_source%253Dgithub&data=04%7C01%7CGrace.Sivayapram%40microsoft.com%7C75d32b6f98a646847f5008d9e15cc01c%7C72f988bf86f141af91ab2d7cd011db47%7C1%7C0%7C637788610795425148%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=Gkh7m%2B%2FPhNt6i6AMU25AxACTsAMggXkMv8%2Bgf2By82Y%3D&reserved=0>. You are receiving this because you were mentioned.Message ID: ***@***.******@***.***>>

[gracesivaya]

Thanks, @v-royavinash

[v-royavinash]

We have shared the required information hence closing the issue.